- Aplicar En 3 Minutos: Support Engineer (Node/Typescript) - 100% Remote

buscojobs España; Sevilla; A distancia; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A multinational company seeks a Support Engineer in Spain with 2-3 years of experience in technical support. The role includes troubleshooting technical issues, managing client inquiries, and documenting interactions. Benefits include a flexible work environment, comprehensive health care, and development opportunities.

Servicios

23 days of annual leave plus additional discretionary days.

Healthcare and teleworking compensation.

Flexible compensation programs.

Access to training platforms.

Career stability and development plans.

Referral bonuses.

Remote work options.

Gym access and discounts.

Formación

• 2-3+ years in technical or application support engineering.
• Experience in client-facing support roles.
• Technical background in software development or network administration.

Responsabilidades

• Respond to technical support inquiries from clients.
• Assist clients with technical integration issues.
• Document support interactions and resolutions.

Conocimientos

Problem-solving

Technical communication

Flexibility

Team spirit

Descripción del empleo

We are looking for top talent to join our team! UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with over 35,000 employees worldwide and presence in more than 35 countries. We lead in digital technology services, providing large-scale technological solutions to major companies.

What are we looking for?

We seek a Support Engineer with 2-3+ years of experience (preferably as a technical support engineer) who can handle client inquiries, troubleshoot integrations, and analyze distributed systems to prevent disruptions. Strong written and verbal English communication skills are essential, as you will manage meetings with both technical and non-technical stakeholders.

Main tasks and responsibilities:

• Respond to technical support inquiries from clients, ensuring timely and accurate assistance.
• Assist clients with technical integration issues.
• Manage meetings with technical and non-technical stakeholders.
• Document all support interactions and resolutions in the ticketing system.
• Analyze and debug distributed systems to prevent service disruptions.
• Understand each application's complete process and suggest enhancements to prevent future issues.
• Act as an interface between Customer Service and other departments.

What do we expect from you?

• Experience interacting with customers in a technical support role.
• 2-3+ years of experience in technical or application support engineering, preferably in human resources or consultancy firms.
• Technical background in software development or network administration.
• Ability to work independently in a demanding, high-velocity environment.
• Excellent communication skills to convey technical concepts clearly to non-technical users.
• Strong problem-solving skills.
• Energetic, hardworking, positive attitude, team spirit, flexibility, and organization.

Nice to have:

• Ability to parse and debug distributed system logs (e.g., Application Insights, Postgres queries, GIP/GDSP traces).
• Understanding of communication protocols, REST APIs, Active Directory, PowerShell scripting.
• Experience with Node.js/TypeScript on Azure (App Service, AKS).
• SQL querying skills.
• Experience with Confluence and ServiceNow.

What can we offer?

• 23 days of annual leave plus discretionary days on December 24th and 31st.
• Benefits including health care, teleworking compensation, life and accident insurances.
• Flexible compensation programs covering meals, childcare, transport, online English lessons, and healthcare.
• Access to training platforms.
• Career stability and development plans.
• Referral bonuses for successful hires.
• Option for 12 or 14 payments per year.
• Work-life balance measures: flexibility, remote work, summer hours.
• Discounts through UST Club Platform and gym access.

If you're interested, apply now! We will contact you with more details. UST is committed to equal opportunity employment and does not discriminate based on race, gender, disability, age, religion, sexual orientation, or nationality. We especially welcome applicants with disabilities.