▷ Aplica Ya Head Of Online Vip

TN Spain; Jerez de la Frontera; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Head of Online VIP to spearhead their expansion into the online casino market. This pivotal role involves building and managing a high-value VIP player portfolio, developing innovative VIP programs, and driving substantial growth from the outset. The ideal candidate will thrive in a fast-paced environment, possess strong leadership skills, and have a proven track record in VIP management. Joining this high-growth company offers the chance to shape the VIP strategy and lead a talented team, all while enjoying a competitive salary and performance-based bonuses.

Servicios

Competitive salary

Performance-based bonuses

Beautiful office location

Ownership of VIP strategy

Formación

• 5+ years of experience in VIP management or senior VIP marketing role.
• Strong leadership skills and experience managing a VIP team.

Responsabilidades

• Lead and manage the entire VIP function from acquisition to retention.
• Develop and execute strategies to increase player lifetime value.

Conocimientos

VIP Management

Team Leadership

Strategic Mindset

Player Engagement

Performance Monitoring

Descripción del empleo

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Job Views:

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Posted:

27.04.2025

Expiry Date:

11.06.2025

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Job Description:

Head of Online VIP – Lead the Future of VIP Excellence! We’re expanding, BIG TIME. Our successful online sportsbook is now breaking into the online casino world, and we need a game-changer to lead the charge.

We’re looking for a Head of Online VIP to build and manage a high-value VIP player portfolio, develop world-class VIP programs, and drive significant growth from day one. This is a high-impact, high-visibility role and it’s perfect for someone who thrives in a fast-paced, high-stakes environment and knows how to keep VIP players engaged and loyal.

If you’ve got the experience, leadership skills, and strategic mindset to elevate our VIP operations to the next level, then we want you on our team.

What You’ll Be Doing:

1. VIP Strategy & Growth

• Lead and manage the entire VIP function, from acquisition and onboarding to retention and reactivation of high-value players.
• Own the VIP revenue targets, developing and executing strategies to increase player lifetime value, boost retention, and maximise revenue.
• Build and maintain strong relationships with VIP players, ensuring a personalised and high-touch experience.
• Develop and enhance VIP loyalty programs to increase player engagement and drive repeat business.

Performance Monitoring & Optimisation

• Work closely with Business Intelligence to monitor VIP player activity, including deposits, wagering volume, and churn rates.
• Quickly identify trends and adjust strategies to capitalise on opportunities and minimise risks.
• Take full responsibility for hitting and exceeding VIP-related KPIs.

Team Leadership

• Lead and develop a high-performing team of VIP Senior Managers, providing guidance, motivation, and performance oversight.
• Foster a winning team culture focused on player satisfaction, performance, and growth.
• Act as the go-to leader for escalated player issues, ensuring a swift and effective resolution.

Compliance & Best Practices

• Maintain a compliance-first approach, ensuring all VIP programs and player interactions align with industry regulations and guidelines.
• Stay ahead of industry trends, competitive activity, and emerging opportunities in the VIP player market.

What We’re Looking For:

• 5+ years of experience in VIP management or a senior VIP marketing role within online gambling or gaming.
• Proven success in growing and managing a VIP player book, including acquisition, retention, and maximising player lifetime value.
• Strong leadership skills, experience managing and developing a successful VIP team.
• Deep understanding of online casino operations, gaming products, and promotional strategies.

Why Join Us?

• Be part of a high-growth company breaking into the online casino space.
• Work from a beautiful office in the local area.
• Full ownership of the VIP strategy, your decisions will shape the business.
• Lead a high-performing team and drive meaningful business impact.
• Competitive salary + performance-based bonuses.

If you’re ready to own the VIP experience and make a BIG impact, we want to hear from you!

Equal Opportunities Statement

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We welcome applications from all qualified candidates regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected status.

We believe that diverse teams build better technology and drive innovation. Our hiring decisions are based solely on qualifications, merit, and business needs.

If you need assistance or an accommodation due to a disability during the recruitment process, please let us know. We’re here to support you.