Analyst, Technical Partner Management

American Express; Madrid; Presencial; EUR 35.000 - 65.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Analyst to join their Partner Enablement team. This exciting role involves utilizing expertise in certification testing, project management, and problem-solving to support external partners in meeting technical requirements. The Analyst will develop and maintain test plans, lead certification efforts, and collaborate with various internal teams to ensure project timelines are met. With a focus on building relationships and driving efficiencies, this position offers a unique opportunity to impact the evolving payments landscape while working in a supportive and flexible environment that prioritizes employee well-being.

Servicios

Comprehensive medical, dental, and vision insurance

Flexible working model

Generous paid parental leave

Free access to wellness centers

Confidential counseling support

Career development opportunities

Formación

• Fluent in English and Spanish with strong project management skills.
• Experience in end-to-end test phase management and testing with external parties.

Responsabilidades

• Support Payment Facilitator partner certification and develop test plans.
• Own execution of certification testing and validation of test cases.
• Collaborate with Enablement Managers to maximize partner testing.

Conocimientos

Project Management

Analytical Skills

Creative Problem-Solving

Relationship Building

Attention to Detail

Bilingual (English and Spanish)

Herramientas

Genesis

SEIMs

Descripción del empleo

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Small businesses play a critical role in the strength of the world economy. New businesses continue to enter the market to provide new services including payments with a swipe, tap, chip and pin, through a dongle and other technologies. These new companies are creating change in the industry by simplifying the merchant experience and have expanded the market to smaller companies that previously did not accept credit cards. American Express’ Global Acquisition Capabilities business is responsible for third party acquiring partner enablement, oversight and acquisition operations and capabilities.

How will you make an impact in this role?

This position is an exciting opportunity for a candidate seeking to utilize their expertise in certification testing, project management, analytical and creative problem-solving skills, and relationship skills, while working within a fast-paced, dynamic team. The selected Analyst will be part of the Partner Enablement team, supporting external parties understand and develop to the technical requirements of the Europe Payment Facilitator and MRPS programs, mainly across the EMEA region. This individual will be responsible for developing and maintaining test plans, ensuring Amex test systems are ready for certification including accounting for partner nuances, and will lead certification efforts with said external parties and their processors.

This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups, Payment Consultants, Global Certification Services, Network Solutions and Operations, and Global Services Group. Day to day responsibilities include:

Job Responsibilities:

• Support new Payment Facilitator partner certification and bi-annual certification efforts including developing test plans and walking partners and their processors through test conditions.
• Development of partner testing kick-off presentations to be utilized to gain internal and external alignment on test timeline, approach, and expectations.
• Own the setup of the Amex Test System (ATS) to ensure readiness for certification testing, to include connectivity setups, profile creations, table updates, and data validation.
• Own execution of certification testing, validation of test case completion, and assisting in resolution of issues that arise during testing.
• Develop and maintain supporting documentation to be leveraged by Enablement Managers, including implementation checklist, test conditions, and other required documentation for launch.
• Effectively collaborate with Enablement Managers and other supporting business units to maximize partner testing and ensure project timelines are met.
• Identify and execute on opportunities to drive efficiencies within the partner testing process.
• Provide additional support, as needed, to the Managers on the Enablement Team.
• Develop, implement, and maintain a testing scorecard for each partner throughout test phase life cycle.

Minimum Qualifications:

• Required ability to read, write, and speak in both English and Spanish fluently.
• Demonstrated track record of overall end-to-end test phase management, including test planning and creation of data requirements.
• Strong project management, organization, and time management skills.
• Strong attention to detail to minimize rework.
• Strong relationship building skills.
• Experience testing with external parties preferred.
• Experience working with Genesis and SEIMs preferred.
• Energetic self-starter with proven business maturity, professionalism, thought leadership who can work independently in a team environment.
• Demonstrated written and oral communication skills to engage and inspire others to support critical project timelines.
• Collaborative skills with an ability to lead and influence to meet objectives.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.