Analyst, Technical Partner Management

buscojobs España; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

American Express busca un Analista para unirse a su equipo de Global Acquisition Capabilities. Este rol implica la gestión de procesos de certificación y colaboración con socios externos, ofreciendo una oportunidad para impactar en el desarrollo de soluciones de pago innovadoras. Se valoran habilidades en gestión de proyectos y resolución de problemas, así como fluidez en inglés y español.

Servicios

Seguro de salud integral

Apoyo financiero y de jubilación

Arreglos de trabajo flexibles

Oportunidades de desarrollo profesional

Formación

• Fluidez en inglés y español.
• Experiencia en gestión de pruebas de principio a fin.
• Habilidades organizativas y de gestión del tiempo.

Responsabilidades

• Apoyar procesos de certificación de socios, desarrollando planes de prueba.
• Colaborar con equipos para asegurar la eficiencia de las pruebas.
• Identificar oportunidades para mejorar procesos de prueba.

Conocimientos

Gestión de proyectos

Resolución de problemas analíticos

Comunicación

Construcción de relaciones

Descripción del empleo

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues committed to supporting our customers, communities, and each other. Here, you'll learn and grow, creating a career journey that's unique and meaningful, supported by benefits, programs, and flexibility for your personal and professional development.

At American Express, contributions, leadership, and impact are recognized—every colleague has the opportunity to share in the company's success. We strive to uphold our values and our promise to provide the world's best customer experience daily, with integrity and inclusivity, ensuring everyone feels seen, heard, and valued.

Join Team Amex and let's lead the way together.

Small businesses are vital to the global economy. New technologies and services, such as payment solutions using swipe, tap, chip and pin, and other innovations, are transforming the industry. These changes are expanding market access to smaller companies that previously did not accept credit cards. American Express’ Global Acquisition Capabilities team manages third-party acquiring partner enablement, oversight, and operations.

How will you make an impact in this role?

This role offers an exciting opportunity for a candidate with expertise in certification testing, project management, analytical and creative problem-solving, and relationship management, within a fast-paced environment. The Analyst will support external partners in understanding and developing to the technical requirements of the Europe Payment Facilitator and MRPS programs, mainly across the EMEA region. Responsibilities include developing and maintaining test plans, ensuring system readiness for certification, and leading certification efforts with external parties and processors.

This role involves close collaboration with external partners and internal teams, including Global Merchant Services, Payment Consultants, Certification Services, Network Solutions, and Operations. Key responsibilities include:

• Supporting partner certification processes, including developing test plans and guiding partners through testing.
• Creating partner testing kick-off presentations to align on timelines and expectations.
• Setting up and validating Amex Test System (ATS) readiness for certification testing.
• Executing tests, validating outcomes, and resolving issues.
• Developing documentation such as checklists and test conditions for launch.
• Collaborating with teams to ensure testing efficiency and project timelines.
• Identifying opportunities to improve testing processes.
• Supporting team members as needed.
• Maintaining testing scorecards for each partner throughout the testing lifecycle.

Minimum Qualifications :

• Fluency in English and Spanish (reading, writing, speaking).
• Experience managing end-to-end testing phases, including planning and data requirements.
• Strong project management, organizational, and time management skills.
• Attention to detail to reduce rework.
• Relationship-building skills.
• Experience testing with external partners preferred.
• Experience with Genesis and SEIMs preferred.
• Proactive, professional, and capable of working independently and in teams.
• Excellent communication skills to motivate and engage stakeholders.
• Collaborative and influential skills to meet objectives.

We support our colleagues’ well-being with benefits and programs that address physical, financial, and mental health at all life stages. Benefits include:

• Financial well-being and retirement support.
• Comprehensive health, dental, vision, life, and disability insurance (dependent on location).
• Flexible work arrangements—hybrid, onsite, or virtual, based on role and needs.
• Paid parental leave policies (dependent on location).
• Access to wellness centers staffed with healthcare professionals (dependent on location).
• Confidential counseling through our Healthy Minds program.
• Opportunities for career development and training.

Employment is contingent upon successful background verification, in accordance with applicable laws.