Analyst Security Systems

BT Group; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking an Analyst Security Systems in Madrid. This role involves 24x7 technical support, requiring strong communication skills and a networking foundation. Ideal candidates will have related certifications and education, along with experience in delivering technical support in a dynamic environment.

Formación

• Fluent in English, both written and spoken.
• Strong networking foundation.
• At least 1 year of work experience.

Responsabilidades

• Deliver 24x7x365 technical support.
• Incident management and troubleshooting.
• Engage with vendors and implement changes.

Conocimientos

Teamwork

Customer focused

Communication skills

Logical thinking

Analytical mindset

Attention to detail

Educación

Higher grade formative cycle or University degree

Herramientas

Cisco CCNA

CompTIA Network+

Descripción del empleo

BT Group Madrid, Community of Madrid, Spain

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Purpose Of Role/ Technical Skills:

The role holder will be responsible for the in life delivery of 24x7x365 technical support meeting the agreed contractual SLA’s.

Purpose Of Role/ Technical Skills:

The role holder will be responsible for the in life delivery of 24x7x365 technical support meeting the agreed contractual SLA’s.

All communications are in English (both written and spoken) as both the client and all other internal teams that we work with are global so it is important to have a good English level.

Despite working in a SOC, all candidates should have a strong networking foundation (Cisco’s CCNA or CompTIA’s Network+ is a plus). We work in a fully multivendor environment where a solid base is key in understanding the client infrastructures and speeding up the initial training period.

The supported services are:

• Firewalls
• WAF
• Proxies
• Vulnerability Management
• NAC
  
  

Some of our daily BAU tasks include the following:

• Incident management
• Change preparation + implementations
• Vendor engagement
• Troubleshooting calls
  
  

Soft Skills:

In BT we value soft skills just as much as the technical skills. The selected candidate will be part of a team working in 24x7 shifts so the following attributes are highly valued and very important to be successful:

• Teamwork. Having a positive attitude and cooperating with your colleagues is a must to achieve the common goals.
• Customer focused. Ability to meet the customers’ needs in line with the business requirements.
• Communication skills. Communicating effectively and efficiently while adapting to your audience and getting the message through as intended.
• Logical thinking. Ability to comprehend and to oversee various aspects of a problem or a situation.
• Analytical mindset. Using all data and information available to analyse and understand a situation, with the aim of supporting decisions.
  
  

Attention to detail. Focusing on all aspects and details of a task and delivering your output with a high level of accuracy.

Good To Have:

• Higher grade formative cycle (University degree or Formación Profesional Grado Superior)
• Network foundation certifications are highly valued as well as any vendor security related ones.
• At least 1 year work experience
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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