American Express Customer Service German Speaker; Future Opportunities

AMEX; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that empowers its employees and values diversity. As part of the Customer Service Business Unit, you'll engage with customers in both German and English, ensuring they receive exceptional service. This role offers the chance to thrive in a dynamic environment, where your skills in communication, problem-solving, and negotiation will shine. With a commitment to your well-being, the company provides comprehensive benefits and flexible working arrangements, allowing you to balance personal and professional growth. This is more than just a job; it's a career journey that supports your unique aspirations.

Servicios

Comprehensive medical insurance

Dental and vision benefits

Flexible working model

Generous paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Formación

• Proficient in German and English with strong communication skills.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Deliver outstanding service in every customer interaction.
• Handle difficult conversations with assertiveness.

Conocimientos

German proficiency

English proficiency

Verbal communication

Written communication

Customer service

Negotiation skills

Problem-solving

Attention to detail

Descripción del empleo

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express invites you to share your resume so you can be considered for futures opportunities in the Customer Service Business Unit for the German market , located in Madrid.

Qualifications :

• Highly proficient in German and English, with strong verbal and written communication skills especially in a business context.
• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering outstanding service in every interaction with our Customers.
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.
• Strong interpersonal, communication, verbal, and written skills.
• Assertiveness to handle difficult conversations.
• Excellent negotiation, influencing and resourcefulness skills.
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.