American Express Customer Service German Speaker; Future Opportunities

American Express; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that values diversity and collaboration. In this role, you will be part of a dynamic team dedicated to providing exceptional customer service in the German market. You'll leverage your language skills and interpersonal abilities to create meaningful connections with customers, ensuring their needs are met with excellence. With a focus on personal and professional growth, this opportunity offers comprehensive benefits that prioritize your well-being. Embrace the chance to develop your career in an environment that celebrates your contributions and fosters a sense of belonging.

Servicios

Comprehensive medical, dental, and vision insurance

Flexible working model

Generous paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Formación

• Proficient in German and English with strong communication skills.
• Ability to multitask and use digital tools to service customers.
• Excellent negotiation and problem-solving skills.

Responsabilidades

• Deliver outstanding service in every interaction with customers.
• Handle difficult conversations with assertiveness and professionalism.
• Work in a fast-paced environment while maintaining attention to detail.

Conocimientos

German language proficiency

English language proficiency

Verbal communication skills

Written communication skills

Customer service skills

Problem-solving skills

Interpersonal skills

Negotiation skills

Descripción del empleo

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express invites you to share your resume so you can be considered for futures opportunities in the Customer Service Business Unit for the German market , located in Madrid.

Qualifications :

• Highly proficient in German and English, with strong verbal and written communication skills especially in a business context.
• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering outstanding service in every interaction with our Customers.
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.
• Strong interpersonal, communication, verbal, and written skills.
• Assertiveness to handle difficult conversations.
• Excellent negotiation, influencing and resourcefulness skills.
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.

Benefits :

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.