AI Solutions Engineer (Forward Deployed Engineer / FDE)

Joppy; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Joppy is hiring an AI Solutions Engineer to bridge between customers and our AI-native HR platform. You will deploy, configure, and tailor AI systems to solve real operational challenges for large organizations, driving measurable value from day one.

Ideal candidates ship production-grade AI solutions, work closely with customer teams, and translate business goals into technical workflows. Fluent English and Spanish are a plus, with ownership mindset throughout deployments.

Formación

• Strong engineering fundamentals and ability to ship production-grade AI systems.
• Experience working directly with customers (field engineering, consulting, or solutions roles).
• Comfort moving between high-level problem definition and hands-on debugging.

Responsabilidades

• Act as the technical bridge between company and customers, ensuring AI systems deliver tangible outcomes from day one.
• Work directly with customer teams to understand workflows and define what success looks like in production.
• Configure and extend AI systems to drive faster time-to-value in real enterprise environments.
• Operate as an engineer in the field: builder, problem-solver, and trusted technical advisor accountable for results.
• Contribute to Product Engineering by turning field insights into scalable improvements that benefit all customers.

Descripción del empleo

At Joppy, we are looking for an AI Solutions Engineer with a combination of strong technical skills, a customer-oriented mindset, and a highly hands-on approach: someone who can understand real operational challenges, translate them into AI-powered technical solutions, and take ownership of their implementation through to measurable results.

You will join an AI-native company developing an AI-powered human capital management platform designed to transform and automate HR processes such as recruitment, onboarding, and employee operations.

The company works with large organizations across sectors such as hospitality, retail, healthcare, and staffing, helping them optimize HR operations, automate workflows, and improve outcomes at scale.

The Role

• Act as the technical bridge between company and our customers, ensuring AI systems deliver tangible outcomes from day one
• Work directly with customer teams to understand workflows and define what success looks like in production
• Configure and extend AI systems to drive faster time-to-value in real enterprise environments
• Operate as an engineer in the field: builder, problem-solver, and trusted technical advisor accountable for results
• Contribute to Product Engineering by turning field insights into scalable improvements that benefit all customers

What You'll Do

• Deploy, configure, and customize AI systems to unblock customer operations and accelerate outcomes
• Translate operational goals into technical workflows that improve speed, quality, or scalability
• Own the technical deployment lifecycle with a focus on reducing time from sale to value
• Partner with Deployment Strategists to deliver measurable customer impact, not just go-lives
• Turn effective customer solutions into reusable modules and playbooks to speed up future deployments

What Success Looks Like

• Customers reach value quickly after deployment, with clear improvements in efficiency or speed
• Core customer workflows are re-engineered with AI and show measurable ROI
• Orbio systems run reliably at scale and are trusted in day-to-day operations
• Technical solutions are repeatable and accelerate onboarding of new customers
• Product improves continuously based on structured feedback from real deployments

Ideal Profile

• Strong engineering fundamentals with the ability to ship production-grade systems fast
• Experience working directly with customers (field engineering, consulting, or solutions roles)
• Comfort moving between high-level problem definition and hands-on debugging
• Experience with modern stacks (APIs, cloud, frontend/backend development) and AI systems in production (nice to have)
• Fluent in English and Spanish. Additional languages welcome.
• Extreme ownership and comfort operating in ambiguity

About Joppy