AI-Driven Service Operations Consultant

McKinsey & Company; Madrid; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

McKinsey & Company seeks candidates for the two-year Operations Excellence Program (OEP) in Europe. You will work on client engagements, solve problems with structured analyses, and develop capabilities through coaching and a formal curriculum.

You will gain expertise in operations, manufacturing, and service operations while collaborating with colleagues across 65+ countries. The role offers mobility across European offices and exposure to GenAI-powered transformation.

Qualifications

• Master’s degree and exceptional academic performance.
• Experience or interest in AI-powered service innovation (GenAI, intelligent agents, AI-native models).
• Proven leadership in work or extracurricular activities.
• Willingness to travel to European assignments.
• Strong analytical and quantitative problem solving.
• Excellent written and spoken English and local office language.

Responsibilities

• Solve client issues by forming hypotheses and delivering analyses.
• Develop operations capabilities through on-the-job coaching and structured training.
• Shape service delivery strategy using AI, GenAI, and automation.

Skills

AI-powered service

Leadership

Analytical skills

English proficiency

Mobility

Education

Master’s degree

Job description

McKinsey & Company seeks candidates for the two-year Operations Excellence Program (OEP) in Europe. You will work on client engagements, solve problems with structured analyses, and develop capabilities through coaching and a formal curriculum.

You will gain expertise in operations, manufacturing, and service operations while collaborating with colleagues across 65+ countries. The role offers mobility across European offices and exposure to GenAI-powered transformation.