AI-Driven Process Transformation Specialist

BBVA; Madrid; Presencial; EUR 65.000 - 95.000; Jornada completa

Descripción de la vacante

BBVA is seeking a professional to drive AI-driven process transformation within CIB. You will analyze End-to-End processes, identify pain points and redesign them to leverage AI and automation.

You will collaborate with Business, Operations, Engineering and Data teams to translate needs into AI-enabled solutions, define KPIs and monitor impact on efficiency and customer experience. The role requires 3+ years in process transformation or strategy consulting, fluent English, and a proactive,

Formación

• 3+ years of experience in process transformation, process re-engineering, operational excellence, strategy consulting, or similar roles.
• Experience analyzing and redesigning End-to-End processes and translating business challenges into actionable transformation initiatives.
• Experience working on cross-functional transformation projects involving Business, Operations and Technology.
• Exposure to Artificial Intelligence, automation or technology-enabled transformation projects is highly valued.
• Knowledge of Wholesale Banking products, services and processes is highly valued.
• Fluent English required (C1 level or equivalent).

Responsabilidades

• Work on AI-driven process transformation projects across CIB, contributing process transformation expertise from initial analysis and redesign through implementation and adoption.
• Analyze End-to-End business processes to understand how they currently operate, identifying pain points, inefficiencies and opportunities for transformation.
• Reimagine and redesign processes with AI as a key transformation lever, either creating new processes from scratch or re-engineering existing ones to leverage AI and automation capabilities.
• Contribute to the design of target processes and new ways of working, assessing how activities, decisions and interactions could evolve and where AI can simplify, automate or enhance them.
• Contribute to translating redesigned processes into concrete transformation initiatives, helping define scope, expected business impact and implementation requirements.
• Work with Business, Operations, Engineering, Data and AI specialists to translate process needs into AI-enabled solutions, contributing to their design, development and implementation.
• Support the integration of AI-enabled solutions into End-to-End processes and day-to-day operations, contributing to user adoption and new ways of working.
• Define and monitor KPIs to measure the impact of transformation initiatives across efficiency, productivity, client experience and operational resilience.
• Identify opportunities to reuse and scale AI capabilities, process patterns and solutions across related processes and business areas.

Conocimientos

Communication

Teamwork

English (Fluent)

Problem solving

Descripción del empleo

BBVA is seeking a professional to drive AI-driven process transformation within CIB. You will analyze End-to-End processes, identify pain points and redesign them to leverage AI and automation.

You will collaborate with Business, Operations, Engineering and Data teams to translate needs into AI-enabled solutions, define KPIs and monitor impact on efficiency and customer experience. The role requires 3+ years in process transformation or strategy consulting, fluent English, and a proactive,