AI & Automation Transformation Lead

Cover-More Group; Barcelona; Hybrid; EUR 45,600 - 68,400; Full time

Benefits offered by this job

Hybrid work model

Short-term incentive bonus eligibility

Job summary

Zurich Cover-More is a global leader in travel insurance and assistance, delivering proactive care and support across the journey. The Transformation Manager - AI & Automation Specialist helps shape how AI and automation are leveraged to deliver measurable business impact.

Based in a flexible hybrid setup, the role focuses on identifying high‑value use cases, building business cases, and delivering scalable AI solutions with strong stakeholder collaboration.

Qualifications

• Minimum 3 years’ experience in AI, automation, product management, solution deployment, digital transformation, or a related role. Experience working in a global or complex organization is preferred.
• Strong working knowledge of AI and Generative AI fundamentals, including LLMs, agentic workflows, model evaluation, and responsible/scalable use of AI.
• Hands‑on familiarity with automation and orchestration tools and platforms, such as RPA, OCR, workflow automation, or comparable technologies.
• Experience identifying, evaluating, and prioritizing business process automation opportunities.
• Ability to translate business problems into practical, scalable technology‑enabled solutions.
• Experience building business cases, defining outcomes, and delivering initiatives from roadmap through implementation.
• Understanding of scalable AI infrastructure considerations, such as model‑agnostic architecture, data pipelines, governance, security, or integration with enterprise systems.
• Strong stakeholder management and influencing skills, with the ability to partner with senior leaders and cross‑functional teams.
• Structured thinker with strong project management skills and the ability to manage multiple priorities in a transformation environment.

Responsibilities

• Identify, assess, and prioritize AI and automation use cases across the business, using operational data and business priorities to focus on the highest‑value opportunities.
• Partner with business leaders and technology teams to understand processes, pain points, and desired outcomes.
• Design practical AI, automation, and process improvement solutions that address business challenges and can scale across the organization.
• Build business cases, define success measures, and create clear execution roadmaps for prioritized initiatives.
• Lead or support delivery of AI and automation solutions, ensuring implementation, adoption, and measurable business impact.
• Track performance and value realization over time, using insights to refine solutions and inform future opportunities.
• Help build AI awareness, capability, governance, and ways of working across Zurich Cover-More.

Skills

AI

Automation

Solution deployment

Digital transformation

Stakeholder management

Project management

Generative AI

LLMs

RPA

OCR

Process improvement

Job description

Zurich Cover-More is a global leader in travel insurance and assistance, delivering proactive care and support across the journey. The Transformation Manager - AI & Automation Specialist helps shape how AI and automation are leveraged to deliver measurable business impact.

Based in a flexible hybrid setup, the role focuses on identifying high‑value use cases, building business cases, and delivering scalable AI solutions with strong stakeholder collaboration.