Agentic Customer Success Manager

Qlik; Barcelona; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Qlik is hiring a German-speaking Agentic Customer Success Manager (CSM) focused on the DACH region. You will manage a large base of customers, use data-driven insights, and drive retention and product adoption in a scalable, agentic model.

Fluency in German and English is required, and experience with SaaS and BI tools is preferred. The role blends AI-driven engagement with traditional CS practices, offering growth from Associate CSM to Principal CSM within a globally recognized analytics

Formación

• 3-5 years of experience in Customer Success, Account Management, or similar.
• Experience with SaaS products and data/analytics platforms.
• Fluent in English and German; strong communication skills.

Responsabilidades

• Manage a large portfolio of Qlik customers, driving retention and expansion through scalable engagement.
• Analyze customer data and health signals to identify risks and opportunities.
• Design and deliver scalable digital engagement programs (onboarding journeys, webinars, automated touchpoints).
• Help customers increase adoption and value from Qlik cloud and on-prem products.
• Measure and refine the effectiveness of CS programs to improve outcomes.

Conocimientos

Customer Success

Account Management

Analytics

Relationship building

Herramientas

Qlik products

BI platforms

Descripción del empleo

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 16 years in a row, Qlik helps teams get more out of AI with trusted data products, a powerful analytics engine, and AI agents. This helps teams reduce risk and operating costs, while scaling AI responsibly.

The Agentic Customer Success Manager (German speaker) - DACH Role

The Agentic Customer Success Manager (CSM) is a scaled, low-touch role focused on driving retention and product adoption across a large portfolio of Qlik customers. This role will primarily focus on supporting the DACH region, so fluency in both German and English is required. In this role, you’ll use automation, data-driven insights, and scalable engagement programs to maximize customer impact. This opportunity is ideal for someone who thrives in a high-velocity environment and is excited by a technology-led approach to customer success rather than traditional one-to-one account management. As Qlik continues to expand its SaaS footprint, we need CSMs who can leverage our full product suite to keep customers healthy, engaged, and growing at scale.

What makes this role interesting?

This is an opportunity to work at the intersection of data, AI, and customer experience. As one of the first CSMs at Qlik to operate within an agentic model, you’ll use automation, data, and intelligent engagement programs to support hundreds of customers at scale.

• Develop your career through a clear progression path from Associate CSM to Principal CSM, with defined expectations and opportunities to take on greater responsibility.
• Join a globally recognized organization that is actively investing in AI-driven customer success, with the tools, data, and autonomy to improve customer outcomes.
• Use data and customer health signals to identify risks, prioritize opportunities, and design proactive customer interventions.
• Help shape and continuously improve Qlik's scalable customer success model, ensuring customers across the portfolio receive the engagement, education, and support they need to realize value from their investment.

Here’s How You’ll Be Making An Impact

You’ll play an important role in improving customer health, product adoption, and revenue retention across Qlik’s scaled customer segment.

• Manage a large portfolio of Qlik customers, driving retention, renewals, and expansion through scalable and automated engagement programs.
• Analyze customer data and health signals to identify trends and at-risk accounts, then design targeted interventions that increase engagement and reduce churn.
• Build and deliver scalable digital programs, including onboarding journeys, educational content, webinars, and automated touchpoints.
• Help customers increase adoption and realize greater value from Qlik’s cloud and client-managed products.
• Measure the effectiveness of customer success programs and use insights to refine the engagement strategy and improve customer outcomes at scale.

We’re Looking For a Teammate With

• 3-5 years of relevant experience in Customer Success, Account Management, or another customer-facing role.
• Working knowledge of SaaS products and confidence navigating data and analytics platforms.
• Strong analytical and problem-solving skills, with the ability to work independently in a fast-paced environment and build productive relationships across a large customer portfolio.
• Experience with Qlik products or comparable BI and analytics platforms would be an advantage.
• Fluency in both English and German is required.

The location for this role is:

Barcelona, Spain

Hybrid

More About Qlik And Who We Are

Find out more about "Life at Qlik" on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs.
• Culture of innovation, technology, collaboration, and openness.
• Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

If you need assistance applying for a role due to a disability, please submit your request via email to [e-mail]. Any information you provide will be treated according to Qlik's Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.