Agentforce Service Account Executive - Salesforce

Salesforce; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a growth-driven account leader to expand ACV with existing customers by upselling and cross-selling. You will uncover objectives via discovery and translate them into compelling value cases across the Agentforce and Service Cloud stack, working with cross-functional teams to advance deals and ensure long-term customer success.

You will build account plans, run discovery, and present value propositions, with a focus on AI-powered service innovations that deliver faster

Responsabilidades

• Build and execute account plans to retain and grow ACV with existing customers, focused on upsell and cross-sell opportunities
• Run discovery to understand customers' processes and goals, turning insights into use cases and value hypotheses
• Craft and present compelling value propositions across the Agentforce and Service Cloud stack (customer service, ITSM, HR service)
• Align account teams and partner ecosystems to move deals forward and support long-term customer success
• Demonstrated success in quota-carrying, technology solution-based direct sales
• Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software
• Strong discovery and solutioning skills with ability to build account plans around upsell/cross-sell growth
• Confident communicator across written, verbal, and presentation formats
• Collaboration across cross-functional teams
• Customer-centric mindset
• Solutions-based selling in enterprise software
• Discovery and value-hypothesis framing
• Account planning and upsell/cross-sell strategizing

Descripción del empleo

In this role you drive growth for the Agentforce Service platform by expanding ACV with existing customers through upsell and cross-sell. You will uncover customer objectives via discovery and translate them into compelling value cases across the Agentforce and Service Cloud stack. You’ll align cross-functional teams and partners to advance deals and support lasting customer success. This position places you at the center of AI-powered service innovation, delivering faster resolutions and higher satisfaction. Join a fast-growing product team shaping the future of AI-enabled customer service.

• Build and execute account plans to retain and grow Annual Contract Value (ACV) with existing customers, focused on upsell and cross-sell opportunities
• Run discovery to understand customers' processes and goals, turning insights into use cases and value hypotheses
• Craft and present compelling value propositions across the Agentforce and Service Cloud stack (customer service, ITSM, HR service)
• Align account teams and partner ecosystems to move deals forward and support long-term customer success
• Demonstrated success in quota-carrying, technology solution-based direct sales
• Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software
• Strong discovery and solutioning skills with ability to build account plans around upsell/cross-sell growth
• Confident communicator across written, verbal, and presentation formats
• collaboration across cross-functional teams
• customer-centric mindset
• solutions-based selling in enterprise software
• discovery and value-hypothesis framing
• account planning and upsell/cross-sell strategizing