Agente de Atención al Cliente y Ventas Ecommerce

Multiplag; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An innovative ecommerce company is seeking a proactive individual to enhance its Customer Service and Sales team. This role involves engaging with clients, providing personalized advice, and turning inquiries into sales opportunities. The ideal candidate will thrive in a dynamic environment, utilizing digital tools to improve customer interactions and support marketing efforts. With a full-time schedule and opportunities for remote work, this position offers a stable contract and continuous training in a supportive atmosphere. Join a growing team and make a significant impact in the ecommerce landscape!

Servicios

Stable contract

Full-time schedule

Continuous training

Good work environment

Opportunities for growth

Remote work

Formación

• Minimum 1 year experience in customer service and/or online sales.
• Proficiency with customer service tools and excellent communication skills.

Responsabilidades

• Provide customer service via phone, email, and chat.
• Manage orders, incidents, and returns effectively.

Conocimientos

Customer Service

Sales

Communication Skills

CRM Tools

Ecommerce Platforms

Herramientas

CRM

Ecommerce Platforms

Descripción del empleo

Multiplag: Customer Service and Sales Profile

Multiplag, an ecommerce company specializing in pest control solutions and home well-being, is seeking a proactive and resolutive profile to join our Customer Service and Sales team.

We are looking for someone who not only attends to clients but also understands, advises, and turns inquiries into sales. If you are agile with digital tools, customer-oriented, and passionate about the ecommerce environment, this position is for you.

Main Functions:

1. Customer service via phone, email, and chat (pre and post-sale).
2. Personalized advice on online catalog products.
3. Management of orders, incidents, and returns.
4. Follow-up on sales opportunities and recovery of abandoned carts.
5. Support in improving customer service processes and user experience.
6. Collaboration with the marketing team to identify behavioral patterns and continuous improvement.

Requirements:

• Minimum of 1 year experience in customer service and/or online sales.
• Proficiency with customer service tools: CRM, ecommerce platforms, etc.
• Excellent written and phone communication skills.
• Resolutive profile with goal orientation.
• Valuable: knowledge of the home/DIY/pest control sector.

We Offer:

• Stable contract.
• Full-time schedule.
• Continuous training on products and digital tools.
• Good work environment in an expanding company.
• Opportunities for growth and development within the ecommerce area.
• Remote work.

Schedule: Monday to Thursday, 9 am to 6 pm, with one telework day of your choice, and an intensive Friday.