Agente de Atención al Cliente con Inglés y Español

CPM International; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Ein dynamisches Unternehmen sucht leidenschaftliche Kundenservicemitarbeiter, die in einem internationalen Umfeld arbeiten möchten. In dieser Rolle sind Sie verantwortlich für die Beantwortung von Kundenanfragen und die Pflege von Kundendaten. Sie werden in einem unterstützenden Team arbeiten, das Vielfalt und Inklusion schätzt. Mit einer starken Teamarbeitsethik und einer proaktiven Herangehensweise an Problemlösungen werden Sie dazu beitragen, die Erwartungen der Kunden zu übertreffen. Diese Position bietet zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung und ein freundliches Arbeitsumfeld.

Servicios

Vollständig bezahlte Schulung

24 Urlaubstage pro Jahr

Mitarbeiterunterstützungsprogramm

Rabattierte private Krankenversicherung

Prämienprogramm für Empfehlungen

Zugang zu LinkedIn-Schulungskursen

Mitarbeitervorteilsclub

Engagement-Aktivitäten

Formación

• Nachweisliche Erfahrung im Kundenservice mit einer Leidenschaft für die Unterstützung anderer.
• Fähigkeit, in einem dynamischen und schnelllebigen Umfeld zu arbeiten.

Responsabilidades

• Beantwortung von Kundenanfragen über Anrufe, E-Mail und Live-Chat.
• Aktualisierung von Kundendaten in unserem System.
• Zusammenarbeit mit anderen Abteilungen zur schnellen Lösung von Kundenproblemen.

Conocimientos

Kundenservice

Teamarbeit

Problemlösung

Empathie

Kommunikation

Educación

Abschluss in einem relevanten Bereich

Descripción del empleo

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our company is actively seeking highly skilled and passionate customer service representatives to join our dynamic and fast-paced contact centres. We firmly believe in cultivating a diverse and inclusive workplace that embraces individuals with disabilities, enabling them to contribute their unique talents and perspectives. As part of our team, you will have the opportunity to thrive in a collaborative and supportive environment, where your dedication to exceptional customer service will be valued and recognized. We are particularly interested in individuals who possess a proven track record in delivering outstanding customer service, combined with a genuine passion for empathetically assisting others in resolving their inquiries and concerns.

We Care : Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious : Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together : Strong teamwork ethic, contributing to personal and team targets / SLA while working on personnel targets.

What you’ll be doing?

• Respond to customer inquiries through calls, email, and / or live chat, providing prompt and accurate solutions to their concerns and questions.
• Accurately enter and meticulously update customer information in our system, ensuring that all details are entered correctly and kept up-to-date.
• Collaborate effectively with other departments, fostering strong working relationships to ensure seamless coordination and quick resolution of customer issues.
• Maintain a positive and empathetic attitude when interacting with customers, actively listening to their needs and concerns, and striving to exceed their expectations.
• Assist with other customer service-related duties as needed, demonstrating flexibility and a willingness to go the extra mile to deliver exceptional service to our valued customers.

What do we offer?

• Fully Paid Training that optimally prepares you for your job.
• 24 holiday days per year on a full-time basis.
• A friendly, international working environment full or career development opportunities
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program : Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Location : Barcelona, Spain.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.