Agent Oversight Specialist

Ria Money Transfer; Santa Cruz de Tenerife; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in financial services seeks an AOS to oversee Compliance Agent Oversight across Europe. This role emphasizes training, quality assurance in audits, and requires fluency in English and German. The ideal candidate will possess strong analytical skills, integrity, and a commitment to compliance training.

Formación

• Integrity & Accountability.
• Strong commitment to the organization.
• Experience in Compliance is a plus.

Responsabilidades

• Ensure the quality of the Audits across Europe.
• Deliver compliance training and oversee audits.
• Utilize advanced Excel skills and travel up to 50%.

Conocimientos

Analytical thinking

Teamwork

Conflict Management

Communication in English

Communication in German

Educación

Training in Compliance areas (AML, Fraud)

Relevant experience in Compliance

Herramientas

Excel

Power BI

Descripción del empleo

The AOS is responsible for administering all aspects of the company’s Compliance Agent Oversight Program, including Audits’ Quality Assurance and auditors’ training and support. The mission of the role is to ensure our agents are following the process and procedures of the company in terms of Compliance.

Key Responsibilities :

• Ensure the quality of the Audits across Europe.
• Prepare and participate in Agents and Ria Stores Audits and training campaigns.
• Apply the company’s compliance policies and internal procedures in agents.
• Oversee and deliver compliance training.
• Train local teams in Compliance.
• Utilize advanced Excel skills, including executing simple Macros, and use Power BI tools.
• Travel around Europe up to 50% of the time.
• Communicate fluently in English and German; knowledge of a third language is a plus.

Qualifications and Attributes :

• Integrity & Accountability.
• Strong commitment to the organization.
• Analytical thinking skills.
• Teamwork & Conflict Management abilities.
• Training in Compliance areas such as AML, Fraud, etc., is valuable.
• Relevant experience in Compliance is a plus.

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