Agent Oversight Specialist

Ria Money Transfer; Granada; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading compliance oversight role at Ria Money Transfer involves ensuring agents meet compliance standards through training and audits. The position requires analytical skills, training in compliance regulations, and fluency in English and German, with travel across Europe expected. Candidates should demonstrate integrity and a strong commitment to organizational values.

Formación

• Experience in compliance preferred.
• Fluency in English and German required; third language is a plus.
• Strong commitment and integrity essential.

Responsabilidades

• Ensure quality of audits across Europe.
• Deliver compliance training and audits.
• Apply compliance policies and procedures.

Conocimientos

Analytical thinking

Communication

Teamwork

Conflict Management

Excel

Power BI

Educación

Training in Compliance areas (AML, Fraud, etc.)

Descripción del empleo

The AOS is responsible for administering all aspects of the company’s Compliance Agent Oversight Program, including Audits’ Quality Assurance and auditors’ training and support. The mission of the role is to ensure our agents are following the process and procedures of the company in terms of Compliance.

Key Responsibilities :

• Ensure the quality of the Audits across Europe.
• Prepare and participate in Agents and Ria Stores Audits and training campaigns.
• Apply the company’s compliance policies and internal procedures in agents.
• Oversee and deliver compliance training.
• Train local teams in Compliance.
• Utilize advanced Excel skills, including executing simple Macros, and use Power BI tools.
• Travel around Europe up to 50% of the time.
• Communicate fluently in English and German; knowledge of a third language is a plus.

Qualifications and Attributes :

• Integrity & Accountability.
• Strong commitment to the organization.
• Analytical thinking skills.
• Teamwork & Conflict Management abilities.
• Training in Compliance areas such as AML, Fraud, etc., is valuable.
• Relevant experience in Compliance is a plus.

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