Agent Oversight Specialist

Ria Money Transfer; Badajoz; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in money transfer is seeking an AOS (Agent Oversight Specialist) who will manage the Compliance Agent Oversight Program across Europe. Responsibilities include auditing, training local teams in compliance, and ensuring adherence to company policies. The role requires advanced skills in Excel and Power BI, as well as fluency in English and German; optional third language proficiency is a plus.

Formación

• Relevant experience in Compliance is a plus.
• Knowledge of compliance policies and procedures.
• Fluency in English and German required.

Responsabilidades

• Ensure the quality of the Audits across Europe.
• Oversee and deliver compliance training.
• Prepare and participate in Agents and Ria Stores Audits.

Conocimientos

Analytical thinking

Communication

Teamwork

Conflict Management

Integrity

Accountability

Educación

Training in Compliance areas (AML, Fraud)

Herramientas

Excel

Power BI

Descripción del empleo

The AOS is responsible for administering all aspects of the company’s Compliance Agent Oversight Program, including Audits’ Quality Assurance and auditors’ training and support. The mission of the role is to ensure our agents are following the process and procedures of the company in terms of Compliance.

Key Responsibilities :

• Ensure the quality of the Audits across Europe.
• Prepare and participate in Agents and Ria Stores Audits and training campaigns.
• Apply the company’s compliance policies and internal procedures in agents.
• Oversee and deliver compliance training.
• Train local teams in Compliance.
• Utilize advanced Excel skills, including executing simple Macros, and use Power BI tools.
• Travel around Europe up to 50% of the time.
• Communicate fluently in English and German; knowledge of a third language is a plus.

Qualifications and Attributes :

• Integrity & Accountability.
• Strong commitment to the organization.
• Analytical thinking skills.
• Teamwork & Conflict Management abilities.
• Training in Compliance areas such as AML, Fraud, etc., is valuable.
• Relevant experience in Compliance is a plus.

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