Aftersales Specialist for leading supplier in Window Frames (Dutch native)

weWow; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic online platform in Valencia is seeking an Aftersales Specialist to provide exceptional post-purchase support. The ideal candidate will ensure customer satisfaction through effective communication and issue resolution, mainly in Dutch, with opportunities for career growth in a vibrant startup environment featuring perks like Spanish health insurance and free classes.

Servicios

Spanish health insurance

Free Spanish classes

Breakfast and lunch provided

Relocation support

Career growth opportunities

Monthly events and socials

Formación

• Strong focus on understanding and meeting customer needs.
• Ability to effectively manage inquiries and complaints.
• Ensuring accuracy in documentation and follow-up.

Responsabilidades

• Handle customer queries post-purchase and provide timely support.
• Address and resolve complaints efficiently to improve satisfaction.
• Confirm successful deliveries and gather customer feedback.
• Collaborate with internal teams to resolve complex issues.

Conocimientos

Native-level proficiency in Dutch

Clear, empathetic communication

Resourcefulness in problem-solving

Customer needs understanding

Descripción del empleo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This brand is a fast-growing online platform revolutionizing how custom windows and frames are ordered, designed especially for independent contractors, small businesses, and DIY enthusiasts. With a streamlined digital process, customers can easily configure and order tailor-made frames with rapid delivery options. The brand is driven by values like simplicity, innovation, and customer satisfaction, fostering a collaborative and dynamic work environment.

A day in the life of.

A day in the life of an Aftersales Specialist is focused on providing top-notch support to customers after they\'ve completed a purchase. You will be in direct contact with customers, addressing any issues, such as product troubleshooting or processing returns. You collaborate closely with internal teams like logistics or service to resolve complex cases, aiming to ensure a smooth, satisfying resolution and maintain high customer satisfaction.

How you make an impact.

As an Aftersales Specialist, you’ll be the key contact for customers after they place an order, ensuring smooth and professional handling of inquiries, issues, and requests. Here’s what you’ll be doing:

• Handle customer queries post-purchase, providing timely support and resolving issues related to product use, maintenance, or returns
• Address and resolve complaints efficiently, aiming to improve customer satisfaction and loyalty
• Confirm successful deliveries and gather feedback to ensure customer satisfaction
• Call customers to ensure satisfaction, specifically after orders are delivered (particularly for B2B clients), resolved complaints, and any instance of missed interactions
• Collaborate with logistics, sales, and product teams to resolve issues and ensure smooth processes
• Maintain accurate records of customer interactions, and provide insights for process improvements.

What we value in you.

• Native-level proficiency in Dutch (any other language is a plus, especially German)
• Strong focus on understanding and meeting customer needs to build satisfaction and loyalty
• Clear, empathetic communication to effectively manage inquiries and complaints
• Resourcefulness to find swift, effective solutions for issues that arise post-purchase
• Ensuring accuracy in documentation, follow-up, and reporting on customer interactions
• Ability to work with internal teams to coordinate and resolve complex customer issues

The extras you’ll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
• Breakfast and lunch on us – because fueling your day matters
• Spanish health insurance – we\'ve got your well-being covered
• Free Spanish classes – unlock a new language and immerse yourself in the local culture
• Career growth opportunities – take your skills to the next level with endless development paths
• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!