Aftersales Engineer

TrinaTracker; Madrid; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

24 labor days paid leave per year

Private health insurance

Access to internal training

Job summary

Trina Solar seeks an Aftersales Engineer to join our team in Madrid or remotely from Spain. You will support national and international solar tracker projects through the aftersales lifecycle, coordinating technical cases, remote and on-site troubleshooting, spare parts, corrective actions, and customer communications.

The role requires hands-on experience in solar projects, strong English communication, and a collaborative, cross-functional mindset.

Qualifications

• Minimum 2 years of experience in solar industry, preferably aftersales, commissioning, construction or O&M for utility-scale projects.
• Degree in Mechanical, Electrical, or similar engineering discipline.
• Good command of English (B2 level or higher) for international cooperation.
• Knowledge of Chinese is a plus.

Responsibilities

• Manage service tickets from initial assessment to closure and coordinate with internal stakeholders for resolution.
• Provide remote and on-site technical support during troubleshooting, inspection, repair, and maintenance at utility-scale plants.
• Identify root causes and define containment, corrective, and preventive actions.
• Interface between Trina Tracker and customer site teams.
• Assess and manage warranty claims and coordinate replacement and spare parts sales.

Skills

English Proficiency (B2+)

CRM experience

Data analysis

Interpersonal communication

Education

Mechanical/Electrical Engineering degree

Tools

Excel

Word

CRM systems

Job description

At Trina Solar, we believe in a world powered by clean, renewable energy. As a global leader in solar energy solutions, our mission is to accelerate the transition toward a sustainable future. With operations spanning Asia, EMEA, LATAM, and North America, we're shaping the future of energy every day.

Our TrinaTracker division specializes in the design, manufacture, and supply of advanced solar tracking systems for utility-scale photovoltaic projects.

About the Role

We are looking for an Aftersales Engineer to join our team in Madrid or remote from Spain. The role supports national and international solar tracker projects throughout the aftersales lifecycle, coordinating technical case resolution, remote and on-site troubleshooting, spare-parts requirements, corrective actions, and communication with customers and internal teams. If you're looking to grow in a technically challenging and multi-disciplinary task environment, this could be your next move.

Key Responsibilities

• Manage service tickets for assigned projects from initial assessment to closureInvestigate technical cases affecting solar tracker systems. Coordinating with internal stakeholders for case resolution when needed.
• Provide remote and on-site technical support during troubleshooting, inspection, repair, replacement, and maintenance activities at utility-scale photovoltaic plants.
• Identify root causes, and define appropriate containment, corrective, and preventive actions.
• Be the interface between Trina Tracker and customer site teams.
• Assess and manage warranty claims in accordance with the applicable contracts, warranty terms, technical documentation, and available evidence, coordinating internal reviews and communicating conclusions to customers.Manage replacement and spare parts sales according to customers requests
• Follow the complete material delivery cycle, coordinating order status, dispatch, transport, receipt, and delivery evidence while maintaining accurate stock and case records.

Qualifications

• Minimum 2 years of experience in solar industry preferably in aftersales, commissioning, construction or O&M for utility-scale projects.
• Degree in Mechanical, Electronical or Electrical Engineering or a similar discipline.
• Good command of English (B2 level or higher), with the ability to work and communicate effectively in an international context.
• Knowledge of Chinese is a plus.

Technical Skills & Experience

• Practical understanding of utility-scale photovoltaic plant operation and maintenance, including the interaction between tracker structures, drive systems, controllers, communications, and site operating conditions.
• Ability to read technical drawings, wiring diagrams, manuals, and equipment specifications, and to troubleshoot mechanical, electrical, and electromechanical systems using a structured diagnostic approach.
• Experience with the assembly, commissioning, operation, or maintenance of solar trackers or fixed-tilt structures is highly valued.
• Strong command of Microsoft Office tools, particularly Excel and Word, for data analysis, case tracking, reporting, and preparation of technical documentation.
• Experience using CRM, service ticketing, or case-management systems to document, prioritise, track, and close customer issues is highly valued.

What We're Looking For

• A detail-oriented professional who can independently manage several technical cases, distinguish urgent operational issues from routine requests, and maintain accurate records and follow-up.
• Strong organisational and analytical skills, with the ability to structure complex problems, work with incomplete information, gather evidence, and drive cases towards a practical resolution.
• A flexible mindset with a collaborative approach to cross-functional teamwork.
• A clear and professional communicator who takes ownership, escalates risks promptly, aligns expectations with stakeholders, and follows through on agreed actions.

Why Join Trina Solar?

• 24 labor days of paid leave per year.
• Private health insurance.
• Access to internal training and learning resources.
• Remote work possibilities and flexible hours.
• Intensive Fridays and free afternoons throughout July and August.
• A positive, diverse, and supportive work environment.

Diversity & Inclusion

We are committed to creating an inclusive workplace that celebrates diversity in all its forms. At Trina Solar, we believe innovation thrives in teams where different perspectives are respected and valued.

Roles and Responsibilities

• Strictly comply with the company's established environmental standards.
• Be aware of the responsibilities related to prevention, which will be outlined in the prevention plan and will coincide with the responsibilities of the contact person with the External Prevention Service.
• Be responsible for the efficient use of energy and compliance with policies and procedures.
• Work actively with the QHSE Manager in monitoring the company's management system (Quality, Environment, Occupational Health and Safety, and Energy Management).
• Keep the Management Manager (Quality, Environment, Occupational Health and Safety, and Energy Management) informed at all times about any aspects or incidents related to quality, environment, prevention, and energy management.