Afterhours Customer Success Manager (German Speaking) - (3:00pm - 11:00pm CET) - [BAU-772]

SS&C Intralinks; Valladolid; A distancia; EUR 24.000 - 35.000; Jornada completa

Descripción de la vacante

Una empresa líder en tecnología busca un 'Customer Success Manager' que hable alemán para un rol de horario flexible. El candidato ideal tendrá habilidades sólidas en comunicación y resolución de problemas, trabajando con clientes para garantizar su éxito con la tecnología de la empresa. Este rol ofrece una combinación de trabajo remoto y presencia ocasional en la oficina de Madrid.

Formación

• Pasión por el éxito del cliente.
• Fluidez en inglés y alemán a nivel nativo.
• Experiencia en atención al cliente.

Responsabilidades

• Coordinar y completar proyectos del equipo de Customer Success.
• Capacitación y onboarding del cliente.
• Gestionar relaciones y expectativas del cliente.

Conocimientos

Habilidades de presentación

Habilidades de comunicación

Resolución de problemas

Acumen técnico

Educación

Título universitario preferido

Descripción del empleo

Customer Success Manager

-

German Speaker

About the Team The global Customer Success team is integral in creating long term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, on-boardings, trainings, and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.





Overview The AfterHours Customer Success Manager is an entry level position in the CS organization and will work with customers on general maintenance and support for new and on-going implementations. In this role, the CSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. The CSM will work under the guidance of other CS professionals and will apply professional concepts, or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Senior CSM.

Responsibilities Responsible for the coordination and completion of projects on Customer Success team. Customer onboarding / platform training Develop familiarity with a variety of the field's concepts, practices, and procedures. Work closely with their assigned sales teams. Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process. Manage customer relationships and expectations, liaise with sales as well as other internal teams.



Performs other duties as assigned.

Qualifications Passionate about customer success. Solid presentation skills, communication skills, technical acumen, and problem solving skills. Experience providing customer service. Business level Fluency in English and native level

German. Able to work evening hours with flexibility off-hours and ongoing mobile phone (email) monitoring (working hours 3.00 – 11.00 PM CET)

Education Bachelor’s degree preferred.

Travel

- Minimal

Location –

The majority of the role is remote, however occasional office presence in Madrid (Spain) e.g. for on-boarding purposes will be required.

EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups,



to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C; Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment.

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https://www.kitempleo.es/empleo/211282891/afterhours-customer-success-manager-german-speaking-300pm-1100pm-cet-bau-772-valladolid/?utm_source=html

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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.

Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: afterhours customer success manager (german speaking) - (3:00pm - 11:00pm cet) - [bau-772]