[AFM611] - Web Services Operational Project Manager

Omega CRM, A Merkle; Vitoria; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa global de CRM en Vitoria está buscando un Gerente de Proyecto Operacional de Servicios Web para mejorar los procesos de entrega web. El candidato ideal tendrá más de 5 años de experiencia en proyectos web y dominio de herramientas como Jira y ServiceNow, además de fluidez en inglés. Se ofrece contrato permanente y horarios flexibles, entre otros beneficios.

Servicios

Horario flexible

Formaciones y certificaciones

Seguro de salud

Trabajo desde casa

Retribución flexible

Formación

• Mínimo 5 años de experiencia en proyectos web.
• Familiaridad con procesos de producción de sitios web.
• Fluidez en inglés y capaz de trabajar en un entorno internacional.

Responsabilidades

• Colaborar con partes interesadas para mejorar procesos de entrega web.
• Monitorear y optimizar la calidad del servicio.
• Liderar la implementación de un nuevo escritorio de servicios.

Conocimientos

Gestión de Proyectos

Producción Web

Herramientas de Operación de Servicios

Comunicación

Colaboración

Educación

Formación en Gestión de Proyectos, Marketing, IT o campo relacionado

Herramientas

Jira

ServiceNow

Drupal

Descripción del empleo

Omega CRM Consulting is looking for a Web Services Operational Project Manager that would like to collaborate with one of the top global pharmaceutical companies.

Human Pharma Services (HPS) delivers a centralized global model that supports internal marketing teams with end-to-end services—from creative content to digital operations—so they can focus on customer engagement. The HPS Web Factory, partners with a scalable offshore team of Production Partners to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform that ensures consistency and efficiency across markets.

As an Operational Project Manager,



you will support the Web Factory Service Owner in driving diverse initiatives that enhance and streamline end-to-end web delivery processes.

Key Responsibilities:
Collaborating with cross-functional stakeholders across multiple regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement
Monitoring and optimizing service quality and cost-effectiveness delivered by Production Partners
Ensuring adherence to and driving improvements in Service Operations Tools (Jira and ServiceNow)
Leading the implementation of a new one-stop-shop help desk in close collaboration with IT, Production Partners, and the platform vendor, while being accountable for ensuring service desk SLA and satisfaction metrics are met through proactive coordination with all relevant stakeholders.
Planning and operationalizing pilot programs for new services, including demand analysis, requirement definition, and performance metrics
Supporting the execution of the platform migration roadmap, including site grouping, feature categorization, and maintaining a clean site inventory




Producing in-depth reports on incidents and service requests to support continuous improvement
Collaborating with the product team to define process-related requirements
Supporting the creation of technical training content for Production Partners in coordination with the platform vendor

Skills / Experience

Academic background in Project Management, Marketing, IT, or a related field
Minimum 5 years of experience in web projects and familiarity with website production processes
Strong understanding of web infrastructure and lifecycle management
Experience working in Drupal environments
Proficiency with service operation tools, particularly Jira and ServiceNow
A motivated, detail-oriented individual eager to learn and contribute to business value
Ability to collaborate effectively with IT and cross-functional teams




Analytical mindset with a focus on governance, performance, and service quality
Fluent in English and comfortable working in an international environment
Strong organizational skills and ability to work independently and remotely
Team-oriented mindset
Interest in the pharmaceutical industry is a plus
Excellent communication and presentation skills

What do We offer

Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.
Flexible retribution (public transport ticket, Ticket restaurant, ...).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company,



is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5),



and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/219675327/afm611-web-services-operational-project-manager-vitoria-gasteiz/?utm_source=html