Advisor, Student Services

IE University; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

IE University is seeking a dynamic and enthusiastic Advisor to join their Student Services Department in Madrid. In this full-time role, you will support international students with a variety of tasks, ensuring they have the resources they need for a successful transition to life in Spain. Your bilingual skills in English and Spanish, combined with your organizational abilities and customer service experience, will be crucial for creating a supportive environment for students from diverse backgrounds.

Formación

• Fluent in English and Spanish.
• Excellent organizational skills.
• Customer service experience.

Responsabilidades

• Familiar with office operations and procedures.
• Provide excellent customer service to students.
• Complete tasks accurately and promptly.

Conocimientos

Customer service

Organization

Communication

Autonomy

Educación

Bachelor degree

Herramientas

Word processing

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE Student Services Department is looking for anAdvisor to join its team!

TheAdvisor isan enthusiastic person to join our team, bilingual in English and Spanish. Student Services Advisors perform a variety of tasks within clearly defined procedures; decisions are made regarding the set-up, sequencing, and priority of tasks.

About the Student Services Department:

The Student Services Department is in charge of offering IE University students resources and information vital for their move to Madrid. From obtaining their student visa to finding accommodation, exploring medical insurance options or getting mobile phone service, the SS Department plays a key role in guaranteeing a good start of the student’s life in Spain.

Why IE University?

With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.

Our Purpose

At IE University, we foster positive change through education, research, and innovation.

As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.

Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.

Our People

At IE we are:

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge Champions

We are looking for a person to join a full-time position in Madrid.

Responsibilities

Your role as Advisor will involve:

• Be familiar with all aspects of office operations
• Be familiar with the programs, services, policies, and procedures.
• Complete all tasks assigned in an accurate, prompt and thorough manner.
• Make effective use of work time.
• Be able to communicate and interact positively and effectively with staff, students and parents from different nationalities.
• Possess sound judgment and strong organizational skills.
• Possess the ability to function autonomously.
• Be familiar with word processing, computer data entry, and filing and telephone reception.
• Consistently contribute to department standards.
• Offering excellent customer service, you will be able to empathize with students from a wide range of cultural backgrounds and be able to communicate clearly to an international audience

Qualifications

To thrive in this role, you should have:

• Bachelor degree
• Fluent in English and Spanish
• With excellent organizational, IT, communication and writing skills, you will be self- motivated and able to work flexibly as part of a team
• Customer service experience.

It’s time to bring your best and make your mark.Now the choice is yours!

If you want to be part of this educational revolution,we invite you to apply and be part of our amazing team at IE University.