Advisor, Campus Life – IE Student Experience

IE University; Madrid; Presencial; EUR 28.000 - 43.000; Jornada completa

Descripción de la vacante

IE University is seeking an Advisor for its Student Experience Unit in Madrid. This full-time role involves logistical coordination, student engagement, and administrative support to enhance student life and community spirit. Join a dynamic international team focused on transforming education and fostering belonging among students.

Formación

• Native-level proficiency in English or Spanish, with strong command of the other.
• Collaborative team player with a positive, proactive attitude.
• Experience working with diverse cultures and international communities.

Responsabilidades

• Serve as a first point of contact for students and visitors.
• Support and manage logistics for events and activities.
• Coordinate with internal teams such as Maintenance, Security, Reception, and IT.

Conocimientos

Customer Service

Interpersonal Skills

Organizational Skills

Attention to Detail

Flexibility

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University IE Entrepreneurship & Innovation Center is looking for an Advisor to join its team!

The Advisor willsupport the daily operations and long-term goals of the IE Student Experience Unit. This includes logistical coordination, student and stakeholder engagement, administrative support, and project involvement—contributing to an enriching and cohesive student life experience.

Why IE Campus Life?

The IE Campus Life team embodies the values and spirit of IE University through community engagement and initiatives that go beyond the classroom. It fosters a sense of belonging and school spirit by connecting students with staff, faculty, alumni, and external partners across all campuses: Segovia, María de Molina, and the Tower.Under the 'OWN YOUR EXPERIENCE' strategy, we aim to:

• Ensure every student feels part of the IE community, regardless of their background or interests.
• Empower students to shape their own unique IE journey and legacy.
• Offer resources and opportunities to support their academic, professional, and personal development through community engagement.

Why IE University?

With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.

Our Purpose

At IE University, we foster positive change through education, research, and innovation.

As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.

Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.

Our People

At IE we are:

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge Champions

We are looking for a person to join a full-time position in Madrid.

Responsibilities

Your role as Advisor will involve:

• Serve as a first point of contact for students and visitors at the María de Molina office, maintaining a welcoming and professional environment.
• Foster a strong sense of IE culture through direct student interaction, addressing questions and facilitating support.
• Provide high-quality customer service to students, staff, contractors, and external partners.
• Ensure the functionality and upkeep of the Student Experience office space.
• Represent the office in meetings and events, supporting student needs and ensuring effective communication.
• Support and manage logistics for events and activities on the María de Molina campus.
• Coordinate with internal teams such as Maintenance, Security, Reception, and IT.
• Assist with hospitality initiatives, including welcome sessions, focus groups, student surveys, and welcome kits.
• Approve and support events organized by Student Clubs on the IE Connects platform.
• Help with travel bookings and expense management for off-campus events.
• Process invoices and expenses in coordination with providers and the accounting team.
• Maintain and update databases (CRM) and lead the Student Experience database transformation project.
• Support reporting through data collection, analytics, and internal documentation.
• Manage package preparation and courier services.
• Handle IE Connects reimbursements through internal platforms.
• Contribute to the ongoing improvement of the “Student Community” section on the IE Connects platform.
• Help organize internal team meetings and team-building activities.
• Collaborate with management on concerns related to messaging, service usage, and asset management.Be available to support occasional weekend events or activities.

Qualifications

To thrive in this role, you should have:

• Native-level proficiency in English or Spanish, with strong command of the other.
• Excellent customer service and interpersonal skills.
• Strong organizational and attention-to-detail capabilities.
• Collaborative team player with a positive, proactive attitude.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.
• Experience working with diverse cultures and international communities.
• Ability to handle multiple projects simultaneously and meet tight deadlines.
• Flexibility with scheduling, including occasional weekend availability.
• Interest in student life, campus culture, and community engagement

It’s time to bring your best and make your mark.Now the choice is yours!

If you want to be part of this educational revolution,we invite you to apply and be part of our amazing team at IE University.