Advanced Cybersecurity Professional

beBeeCybersecurity; Córdoba; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading cybersecurity company is looking for a Cybersecurity-focused Customer Success Manager. This role involves managing crucial accounts, providing exceptional customer support, and leading training initiatives. The ideal candidate has a strong background in SaaS technologies and cybersecurity training and must demonstrate excellent communication skills in a remote work environment.

Formación

• 3 years in SaaS or IT customer success or project management.
• 2+ years providing cybersecurity technical training.
• Strong written and verbal communication in English.

Responsabilidades

• Master technologies and customer success playbooks within 1-3 months.
• Conduct product demonstrations for customers and prospects.
• Track customer health and communicate effectively.

Conocimientos

Communication

Technical Training

Multi-tasking

Project Management

Salesforce

SaaS Technologies

Excel

PowerPoint

Educación

Bachelor's in Cybersecurity

Master's in Cybersecurity

PhD in Cybersecurity

Descripción del empleo

We are seeking a highly skilled Cybersecurity-focused Customer Success Manager to join our team. The ideal candidate will have expertise in SAAS technologies and technical training, with a strong ability to plan, multi-task, and manage time effectively in a remote working environment.

This individual will play an instrumental role in maintaining and growing accounts in the Europe and Middle East regions, and will be responsible for providing exceptional written and oral communication skills to support customers and internal initiatives.

Responsibilities

• Achieve mastery of our technologies and customer success playbooks within 1-3 months.
• Conduct clear, crisp, and energetic product demonstrations that show the value of our product to customers and prospects – from SOC managers to CISOs.
• Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives.
• Understand the unique needs of each customer and help them to succeed by providing detailed mapping of their training objectives to our content catalogue.
• Track customer health by communicating with customers (onboarding calls, ongoing success calls, quarterly business reviews), analyzing usage data, and keeping all metrics updated in the appropriate internal tools.
• Play a critical role in improving our product by communicating customer-requested features clearly and concisely.
• Work closely with regional sales managers to stay aligned on assigned accounts.

Requirements

• 3 years experience in a SaaS based cyber security or IT product customer success role and / or project management.
• 2+ years of experience providing cybersecurity technical training.
• Bachelors, Masters, and / or PhD from a cybersecurity program – strong advantage.
• Excellent written, verbal, and interpersonal communication skills in English; strong Excel and PowerPoint skills.
• Experience with Salesforce – strong advantage.
• Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage.