Admissions Officer

British Council; Madrid; Presencial; EUR 30.000; Jornada completa

Descripción de la vacante

The British Council School of Madrid is seeking an Admissions Officer to enhance the admissions experience for prospective students and families. This dynamic role involves managing stakeholder communications, coordinating events, and ensuring operational efficiency. Ideal candidates will possess strong customer service skills, experience in education management, and proficiency in both English and Spanish.

Servicios

Fee remission for children of staff members

Subsidised English or Spanish language courses

Medical allowance for private health insurance

Formación

• 1 year of experience in education management required.
• Experience handling confidential records and knowledge of GDPR.
• Proven experience dealing with internal and external stakeholders.

Responsabilidades

• Manage admissions funnel, guiding prospective candidates through the process.
• Coordinate events such as open days and parent evenings.
• Handle financial and resource management duties including budget reporting.

Conocimientos

Customer Service

Time Management

Sales Experience

Public Relations

Marketing

Educación

Experience in education management

Proficiency in English (CEFR C2) and Spanish (C1)

Herramientas

Salesforce

Microsoft Outlook

Descripción del empleo

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.

Working with people in over 200 countries and territories we are on the ground in more than 100 countries.

We connect. We inspire.

Role Description / Purpose

Join our team as an Admissions Officer in the British Council School of Madrid and become a key player in shaping the future of our school community. This role offers a dynamic opportunity to engage with prospective candidates and families guiding them through the admissions process while driving enrolments through operational and sales administration. From leading family visits and delivering compelling commercial presentations to managing communication with leads and interested parties every interaction will contribute to fostering a welcoming and informative admissions experience.

The successful candidate will take charge of admissions funnel management secretarial duties event coordination and data management ensuring seamless customer service both in person and over the telephone. Small project management and a range of administrative responsibilities will be central to this position all aimed at maximizing student numbers across all sections of the school. With a strong focus on customer service excellence and data analysis the role embodies a balance of operational efficiency and meaningful engagement with families.

This position offers an opportunity to gain invaluable experience in school stakeholder engagement and operational administration working closely with leadership and management teams. We are looking for individuals who are flexible detailoriented serviceminded and highly organized. The ideal candidate will be empathetic and sociable possessing strong diplomacy skills and the ability to identify problems and devise effective solutions. Adaptability to new tools and systems comfort with both independent and collaborative work and a commitment to enhancing the school community are essential qualities.

If you are ready to bring your skills and passion to an engaging and rewarding role we invite you to be part of our team. Apply today and help us create an exceptional experience for prospective students and families.

Role Accountabilities

We are looking for a dedicated and proactive Admissions Officer to join our team. This role encompasses a variety of responsibilities common to all school administration positions with a balance between general and postspecific duties that will be reviewed annually. The successful candidate will have the flexibility to adapt to evolving school operational requirements.

The role involves managing relationships and stakeholders by supporting and developing communication strategies for different groups including current and prospective families staff and expupils. Responsibilities include sharing information about school activities facilitating bilingual communication in English and Spanish and optimizing processes to enhance engagement. Additionally the position includes planning and administering both internal and external events such as open days parent evenings ceremonies fairs and performances as well as coordinating projects and initiatives at corporate or school level.

Financial and resource management duties will include purchasing equipment and services handling contract administration budget reporting and liaising with suppliers to ensure the correct provision of services. The administrator will also support service and product delivery by generating reports preparing statistics handling data managing records and maintaining both paper and digital filing systems. Effective use of businessspecific tools and software packages to improve efficiency and service delivery will be essential.

The role extends to managing self and others including providing support to customer service staff and collaborating within the section administration team and across various school departments. The successful candidate will demonstrate strong teamwork skills and contribute to an efficient administrative environment. General duties may include any other responsibilities outlined in the National Private Schools Collective Agreement as assigned by the line manager.

This position offers an opportunity to contribute meaningfully to the operational success of the school while working closely with stakeholders across all levels. If you are an organized detailoriented professional with excellent communication skills and the ability to adapt to a dynamic educational setting we encourage you to apply.

Qualifications & Experience

• Proven recent experience of dealing with internal and external stakeholders.
• Frontline client service experience.
• Experience of working with confidential records / knowledge of GDPR.
• Experience of managing assessment calls family visits and emailing.
• 1 year of experience in education management.
• Customer facing experience in a sales context.
• Knowledge of the UK National Curriculum and Spanish Curriculum.
• Extensive knowledge and experience of School processes and tools relating to providers and current / prospective staff / families.
• Language requirements :

Essential : Proficiency in English equivalent to a Common European Framework of Reference for Languages (CEFR) C2 level and C1 in Spanish or viceversa.

• Desirable : Proficiency in English and Spanish equivalent to C2 CEFR.
• Salary : starting annual gross pay 29704 (Based on qualification and experience).
• Proof of Identity & Right to Work : Candidates are expected to have researched whether they have the right to live and work in Spain. The British Council School of Madrid will not support successful applicants in obtaining a work visa.
• Contract type : Indefinite.
• Contracted hours : 37.5 hours per week.
• Benefits :

Fee remission for children of staff members.

• Subsidised English or Spanish language courses.
• Medical allowance : The opportunity to belong to a private health insurance company at reduced rates.

Closing date and time Monday 2nd June 2025 (23 : 59 Spain Time)

A connected and trusted UK in a more connected and trusted world.

Equality Diversity and Inclusion Statement

We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application please email

Required Experience :

Unclear Seniority

Key Skills

Culinary Experience,Sales Experience,Time Management,Marketing,Public Relations,Customer Service,Computer Skills,Microsoft Outlook,Basecamp,Salesforce,Inside Sales,Recruiting

Employment Type : Full Time

Experience : years

Vacancy : 1