Administrative Assistant

QBE Europe; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

QBE Europe is looking for an administrative professional to enhance operations across our European branches. This role involves supporting various processes, improving efficiencies, and requires strong communication and stakeholder management skills. The position is flexible, offering the chance to work in a hybrid model and contribute significantly to our mission of enabling a more resilient future.

Servicios

Flexible working arrangements

Wellbeing initiatives

Formación

• Fluency in English required, proficiency in another European language preferred.
• Previous experience in the insurance market in a business-facing operational role is a plus.

Responsabilidades

• Handle administrative tasks for German QBE branch, ensuring process accuracy.
• Develop process improvement proposals to enhance operational efficiency.
• Engage with business stakeholders to document processes and promote knowledge sharing.

Conocimientos

Communication

Adaptability

Critical Thinking

Detail-Oriented

Stakeholder Management

Herramientas

Microsoft Office Suite

Descripción del empleo

Primary Details Time Type: Full time Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The Opportunity:
Join an international team that thrives on collaboration, innovation, and continuous improvement. In this role, you’ll play a key part in supporting our operational and administrative processes across our European branches.

This position can be based in one of our European offices, offering flexibility and the chance to work in a truly global setting.

Your new role:

• Determine own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives/SLA
• Handle administrative work from our German QBE branch and eventually other European branches including payment and recovery processing.
• Work with business representatives to identify, document and agree current business processes to develop knowledge and identify opportunities for improvements and efficiencies.
• Develop process improvement proposals for agreement with the relevant business stakeholders and senior management team, in order to inform decision making and action planning.
• Update understanding and knowledge of internal systems, procedures and personnel in order to ensure process documentation is fresh and relevant. As part of a team, maintain the Business Process Library and supporting data to ensure accurate information is available which enhances knowledge, information sharing and reporting.
• Engages and communicates effectively with business stakeholders, business owners, business support functions and representatives in order to manage and conduct analysis and to ensure deliverables meet business needs.
• Develop and maintain working relationships with key internal stakeholders to facilitate efficient operational procedures and enhanced sharing of knowledge and information.
• Acts as a subject matter expert for designated business functions or departments, in order to provide guidance and advice on business processes and documentation.
• Produce detailed, accurate and effective documentation using appropriate tools and techniques, providing a clear and detailed record of activity.
• Actively undertake personal development to ensure up to date skills and knowledge.
• Develops own knowledge of QBE standard procedures and processes.
• Acts as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice.
• Supports others in the team to assist in the achievement of their objectives.

Your profile:

Preferred Competencies & Skills

• Strong ability to build and maintain effective working relationships
• Flexible, eager to learn, and comfortable managing new or evolving tasks
• Well-organized with solid time management and analytical skills
• Clear and concise communicator, able to engage effectively at all levels
• High attention to detail and accuracy
• Proficient in Microsoft Office Suite, particularly Excel

Language Requirements

• Fluency in English is required
• Proficiency in another European language is preferred. French or German is a plus.

Preferred Experience

• Previous experience in the insurance market in a business-facing or operational role

Preferred Knowledge

• Solid understanding of general insurance and London market practices, infrastructures, and initiatives
• Familiarity with business analysis and process mapping techniques and tools
• Good project management skills and knowledge of relevant methodologies and tools

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best ”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

#LI-Hybrid

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( https://qbeeurope.com/careers/flex-qbe/ ).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Data Entry, Detail-Oriented, Intentional collaboration, Legal Administrative Support, Managing performance, Meeting Management, Office Management, Quality Management, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.