Administrativa/o ITV Areta

TÜV Rheinland Group; Huarte; Presencial; EUR 22.000 - 28.000; Jornada completa

Descripción de la vacante

TÜV Rheinland busca un Responsable de atención al cliente y apoyo administrativo en un centro de pruebas. El candidato ideal debe tener experiencia en atención al cliente, ser proactivo y manejar situaciones diversas, contribuyendo a un ambiente de trabajo inclusivo y sostenible. Este rol ofrece la oportunidad de ser parte de un equipo que impulsa la seguridad y sostenibilidad en el transporte.

Formación

• Experiencia en atención al cliente y manejo de quejas.
• Habilidades organizativas para la gestión de documentación.
• Capacidad para trabajar bajo presión y resolver conflictos.

Responsabilidades

• Recibir al cliente y comprobar la documentación del vehículo.
• Gestionar pagos y consultas de los clientes.
• Archivar correspondencia y responder llamadas entrantes.

Conocimientos

Atención al cliente

Gestión de correspondencia

Resolución de reclamaciones

Comunicación efectiva

Descripción del empleo

Responsable de atención al cliente y apoyo administrativo en un centro de pruebas.

• Recibe al cliente, comprueba que la documentación del vehículo y del personal es correcta e introduce los datos en el sistema.
• Toma el pago de la inspección (si procede).
• Apoya a los clientes con cualquier consulta y reclamación a través de cualquier canal.
• Gestiona y archiva la correspondencia, responde a las llamadas entrantes.
• Otras tareas que se le asignen.

We only accept applications submitted online through our application system. We cannot accept applications sent by email.

What else you should know

Job ID: 14576

Type of contract: Temporary

Type of employment: Full Time

Work model: On-site

Application deadline: As long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We look forward to receiving your application.

Mobility

In the Mobility business unit, we are looking for dedicated talents who want to pave the way for safe, sustainable, and smart mobility of the future, becoming pioneers of better mobility. Our focus is on ensuring traffic safety and developing innovative solutions for all transport systems and modes – from roads and railways to air transport. With our expertise, we enhance safety and efficiency in transportation through holistic approaches and advanced concepts.

• Our vehicle inspections promote both road safety and environmental protection, making a significant contribution to traffic safety.
• Driver’s license testing is conducted reliably by our qualified experts.
• TÜV Rheinland Schaden- und Wertgutachten GmbH offers comprehensive services for various target groups in the after-sales sector.
• Automotive Engineering & Homologation supports international clients as an independent partner in successfully bringing safe and innovative vehicles and components to the global market.
• Rail and urban transport: We are the trusted, reputable, and customer-focused partner for intelligent, safe, and clean transportation solutions.

Become part of a team that ensures mobility of the future is safe, sustainable, and inclusive. With us, you can apply your strengths in an environment that fosters diversity, innovation, and personal development.

Are you ready to help create mobility solutions for the future and drive traffic safety forward? Then a career in mobility at TÜV Rheinland is the right choice for you.

You can only apply online via our careers page. The application process is very simple and only takes a few minutes.