Administration support - Analyst

Appian; Sevilla; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a dynamic team at a forward-thinking company dedicated to enhancing customer experiences. As an Administration Support Analyst, you'll play a vital role in managing software delivery and onboarding for new customers. This position requires excellent organizational and communication skills, as well as a passion for customer service. You'll work in a fast-paced environment, tackling diverse challenges while building collaborative relationships across functions. If you're eager to learn and thrive in a supportive atmosphere, this is the perfect opportunity for you.

Servicios

Training and Development

Growth Opportunities

Community Engagement

Formación

• Passionate about customer experience and building collaborative relationships.
• Strong organizational skills and ability to manage multiple tasks effectively.

Responsabilidades

• Manage software delivery and onboarding for new customers.
• Coordinate with management to schedule maintenance on Appian Cloud instances.
• Assist customers with accessing Appian Community features.

Conocimientos

Organizational Skills

Communication Skills

Customer Experience

Attention to Detail

Technical Aptitude

Multi-tasking

Educación

Associate or Bachelor's Degree

STEM Degree

Descripción del empleo

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Administration Support - Analyst

Location: Seville, Spain

Are you passionate about delivering great customer experiences? Are you a people person with excellent organizational and communication skills? Do you thrive in a fast-paced environment with a diversity of challenges?

Appian’s Solution Engineering team is growing! This role requires someone comfortable with both business processes and customer service. We are looking for someone enthusiastic about learning and capable of creating and executing business processes that improve customer experience.

About you:

• You are a people-person passionate about customer experience.

• You build collaborative and constructive relationships across functions.

• You are vocal and solution-oriented when identifying business processes that impact customer experience.

• You have high attention to detail, strong organizational skills, and technical aptitude.

• You possess an associate or bachelor’s degree (STEM is a plus). You are a fast learner and able to work independently.

• You are a multi-tasker, effectively managing and prioritizing various tasks.

• You have excellent verbal and written communication skills. Speaking multiple languages is a plus.

How you’ll contribute:

• Manage delivery of software and onboarding for new Appian customers and partners.

• Configure application sites for new Appian Cloud customers based on their contracts’ provisioning parameters.

• Assist customers and partners with accessing secure Appian Community features.

• Coordinate with management and customers to schedule maintenance on Appian Cloud instances.

• Manage scheduling for 24x7 on-call rotations.

• Work an adjusted schedule, possibly until midnight or later, at quarter ends to support software delivery.

About Appian:

At Appian, you will help build our award-winning PaaS product that enables business users to create cloud and mobile enterprise applications with visual models instead of custom code. We unify enterprise data, connect users through social engagement, and provide leading business process technology for rapid application development across industries.

Tools and Resources

• Training and Development: We focus on equipping new hires with essential skills through onboarding, mentorship, and the First-Friend program.
• Growth Opportunities: We offer leadership programs, specialized training via Appian University, skills development, and tuition reimbursement to support career growth.
• Community: We foster inclusivity through employee-led affinity groups that organize social, educational, and outreach activities.

About Appian

Appian is a software company that automates business processes. Our AI-Powered Process Platform helps design, automate, and optimize complex processes, trusted by innovative organizations worldwide to improve workflows, unify data, and enhance operations. For more information, visit appian.com. [Nasdaq: APPN]

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We are an equal opportunity employer committed to attracting and retaining top talent. All qualified applicants will receive consideration without regard to legally protected characteristics.

We provide reasonable accommodations for applicants in accordance with applicable laws. For accommodations requests, contact us at [e-mail]. Only inquiries related to accommodations will be responded to.

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