Achieving Excellence in Customer Relations

beBeesuccess; Gijón; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A dynamic trading company in Gijón is seeking a Customer Success Advocate to join their team. The successful candidate will be responsible for guiding customers through onboarding, providing feedback to product teams, and building strong relationships. Ideal candidates should have an engineering background and experience in electrical trading. This role offers flexible working hours and the opportunity to work with cutting-edge technology in a supportive, multicultural environment.

Servicios

Flexible working hours

Remote working availability

Supportive and collaborative multicultural team environment

Formación

• Good communication skills in English.
• Experience in working with electrical trading teams.

Responsabilidades

• Provide feedback from existing customer requests to product teams.
• Guide customers through onboarding processes.
• Build strong relationships with customers.
• Collect and pass on user feedback for consideration in product evolution.
• Analyse product usage to identify required actions and success stories.

Conocimientos

Good communication skills in English

Ability to analyse product usage

Educación

Engineering degree or equivalent experience

Descripción del empleo

Overview

Customer Success Advocate

We are seeking a highly skilled and motivated professional to join our trading team as a Customer Success Advocate.

Your key responsibilities will include providing feedback from existing customer requests to product teams, guiding customers through onboarding processes, building strong relationships with customers, collecting and passing on user feedback for consideration in product evolution, and analysing product usage to identify required actions and success stories.

Responsibilities

• Provide feedback from existing customer requests to product teams.
• Guide customers through onboarding processes.
• Build strong relationships with customers.
• Collect and pass on user feedback for consideration in product evolution.
• Analyse product usage to identify required actions and success stories.

Qualifications

• Good communication skills in English.
• Engineering degree or equivalent experience.
• Work experience in electrical trading teams.

Benefits

• Flexible working hours.
• Remote working availability.
• Opportunity to work in a fast-growing sector with cutting-edge technology.
• Supportive and collaborative multicultural team environment.