Accounting Customer Support Specialist

Holded; Barcelona; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Short Friday work-day

Free catered lunch at the office

Referral program

Continuous Training: annual budget for

Fully equipped kitchen with snacks

Top-notch work equipment

Office in front of the sea with ping-p

Pool table

PlayStation

Great work environment

Growth opportunities

Gym membership discounts

Descripción de la vacante

Holded is seeking a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. You will provide incredible support to clients by solving accounting-related questions and educating users on how to use Holded tools.

You will proactively identify issues, work cross-functionally with Sales and Product teams, and track client feedback to drive improvements in our service.

Formación

• Fluent in Spanish with strong English skills.
• Bachelor's degree in a relevant field.

Responsabilidades

• Provide excellent support to clients by addressing accounting-related questions.
• Educate users on how to manage their business with Holded tools.
• Proactively identify issues before they arise.
• Collaborate cross-functionally with Sales and Product teams.
• Track client feedback and suggest improvements.
• Ensure best-in-class service to customers.
• Help build the Customer Success brand across the organization.

Conocimientos

Spanish fluency

English fluency

Accounting/Finance knowledge

Proactive attitude

Digital native

Fast learner

Multitasking

Team collaboration

SaaS experience

Educación

Bachelor's degree (Business Administration or similar)

Descripción del empleo

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. As a Customer Support Specialist, you will:

• Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have
• Educate users on how to manage their business better with all the tools that Holded offers
• Proactively identify issues before arising
• Working cross-functionally with the Sales and Product teams.
• Keeping track of clients' feedback and suggesting improvements.
• Ensure that best-in-class service is given to customers
• A passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis and will help to build the Customer Success “brand” across our entire organization.

By joining us, you will work in one of the most important areas of the company. As a self-service product, the CS strategy has a huge impact on how the users onboard the product and bring more value to our users.

About you

• You are a Spanish native speaker but fluent in English
• You have a Bachelor's Degree (Business Administration or similar)
• You have a strong knowledge of accounting and/or finance
• You have a proactive attitude
• You are a Digital Native
• You are able to learn quickly about various topics
• You have experience working as an Accountant and/or in a Big 4 or similar
• You have experience working in a SaaS company
• You are able to multitask
• You are a friendly and social person

What it's like to work with us

• Permanent contract
• Short work-day on Fridays
• Free catered lunch at the office
• Referral program
• Continuous Training: annual budget for training for each employee
• Fully equipped kitchen with snacks, drinks, and fresh fruit
• Top-notch work equipment
• Office in front of the sea with ping pong, pool table, PlayStation…
• Interesting projects and a great work environment
• An excellent opportunity to grow with the company
• Discounts on a Gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.