Account Specialist

Accor Hotels; Málaga; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative spa brand is seeking a passionate CODAGE Ambassador to oversee customer experience and Spa operations. This full-time role involves team management, revenue development, and ensuring exceptional service standards. The ideal candidate will have a background in hospitality, a flair for wellness and luxury cosmetics, and excellent interpersonal skills. Join a dedicated team in a vibrant environment that values care and commitment, while enjoying competitive compensation and opportunities for professional growth. If you thrive in a dynamic setting and are eager to make a difference, this is the perfect opportunity for you.

Servicios

Advanced Training Program

Competitive Salary + Bonuses

Significant Product Discounts

Formación

• Proven experience of at least 2 years in a similar position.
• Advanced knowledge of Spa operations and treatment skills.

Responsabilidades

• Manage day-to-day operations and team performance.
• Develop Spa's revenue and ensure quality compliance.
• Organize events and perform treatments for key partners.

Conocimientos

Customer Service Excellence

Team Management

Interpersonal Skills

Event Organization

Marketing and Business Development

Listening Skills

Educación

Bachelor's Degree in Hospitality

Therapist License

Descripción del empleo

We are Maison CODAGE Spa. Maison CODAGE Marbella is a new opening of a Spa under the brand CODAGE Paris, a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence. CODAGE advocates custom-made beauty, while ensuring the tolerance of its products for all skin types; with clean formulas, 100% made in France (in its own laboratory based in the French Riviera), vegan and truly effective. CODAGE has established itself as a care expert by partnering with the largest groups, hotels and spas in the world. We implemented our vision in Marbella in the Kimpton Los Monteros, a 5-star modern sanctuary of calm and well-being in Los Monteros, Marbella, where we manage the Spa and offer the most exclusive and complete spa experience.

We are searching for a guarantor of the customer experience and a CODAGE Ambassador expert with all aspects of the Spa and the Club Operations & Management.

Main Responsibilities :

1. Team Management - Day-to-Day
2. Developing the Spa's revenue
3. Ensuring compliance with quality processes
4. Organizing and hosting events
5. Performing treatments for journalists, prospects, and key partners
6. Direct reporting to Operations Manager Spain
7. Performance monitoring
8. Human resources
9. Service and customer experience
10. Daily operations management
11. Marketing and business development
12. Merchandising & brand image

What do we offer :

1. A passionate team (and founders) evolving in a family spirit: welcoming, caring and committed
2. Full time position
3. Advanced training program
4. A competitive fixed salary + bonuses based on objectives
5. A significant discount on all our products
6. And more

Who are we looking for :

1. Passionate about the world of wellness, esthetics and luxury cosmetics
2. Warm, dynamic, smiling, and work with attention and intention
3. Ability to listen, to address different audiences and to integrate perfectly into a team
4. Excellent interpersonal skills
5. Team player & Team leader
6. Capable of listening and replying to guests in a courteous and friendly manner
7. Bachelors degree in hospitality or related field
8. Advanced knowledge of standard Spa operations procedures and excellent managerial and supervisory skills
9. Advanced knowledge of treatment skills & therapist licence
10. Proven experience of at least 2 years in the same or similar position
11. Must be fluent in English and Spanish
12. Who knows how to organize your work efficiently