Account Management Support

Perk; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity ownership

Vacation days & public holidays

Private healthcare or gym allowance

Life Insurance

Perk events

Descripción de la vacante

Perk is seeking an Account Manager Support DACH in Barcelona to ensure our customers in the DACH region feel supported and valued across Travel and Spend products. You will manage a large portfolio, solve issues quickly, and educate clients on new features.

Fluent German and English are essential. We value a proactive, customer-focused problem-solver who thrives in a fast-paced SaaS environment and can spot opportunities for growth through cross-sell while leveraging AI tools to streamline

Formación

• Native or advanced level of German and fluent English.
• Interest in the Travel industry and/or SaaS products.
• A self-starter who thrives in a fast-paced, high-volume environment.
• Customer-focused with a passion for problem-solving.
• A Team Player, keen to collaborate with cross-functional departments to resolve issues and improve processes.

Responsabilidades

• Manage a large portfolio of Longtail customers across Travel and Spend products with high-volume inbound messages.
• Advocate for clients within Perk and educate them on new features across Travel and Spend.
• Identify common problems and develop processes to handle high inbound flow.
• Gain deep understanding of Perk's Travel and Spend products to support customer journeys.
• Uncover growth opportunities and cross-sell between Travel and Spend.

Conocimientos

German

English

Customer-focused

Problem-solving

Team player

AI adoption

Cross-functional collaboration

Descripción del empleo

At Perk, our customers' happiness is at the heart of our success. As an Account Manager Support DACH, you'll be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service across both our Travel and Spend products. This role is a perfect fit for a proactive problem-solver with a knack for building trust, who's excited by the challenge of increasing both customer satisfaction and account growth.

What you will do

• Manage a large portfolio of Longtail customers across our Travel and Spend products by expertly handling a high volume of inbound messages. This is a rather reactive role where your ability to solve problems quickly and effectively will be key.
• Act as Perk's biggest advocate within your clients and your clients' biggest advocate within Perk. You'll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features across both Travel and Spend.
• Identify common problems across the accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening.
• Gain a deep understanding of Perk's Travel and Spend products to fully appreciate each stage of the customer journey and support customers using either or both solutions.
• Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts, including cross-sell between Travel and Spend.

What you need

• Native or advanced level of German and fluent English.
• Interest in the Travel industry and/or SaaS products.
• A self-starter who thrives in a fast-paced, high-volume environment.
• Customer-focused with a passion for problem-solving.
• A Team Player, keen to collaborate with cross-functional departments to resolve issues and improve processes.
• Eager to create efficiencies and open to incorporating AI and other tech to streamline your work.
• Basic commercial acumen to identify growth opportunities, including cross-product potential.
• Last, but not the least - we are looking for motivation and hunger to learn!
• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Make your money go further with our flexible compensation plan
• Focus on your family with 17 weeks’ paid parental leave during your child’s first year
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Nurture your language skills with in real-life English, Spanish and Catalan lessons
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support

Interview Process

Talent Acquisition Interview - 30 mins - Virtual

Assessment Interview - 60 mins - In-Person / Virtual

Values interview - 30 mins - Virtual

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.