Account Manager (Spanish speaker) - Relocation to Bratislava, Amazon Business

Amazon Business EU SARL, Sucursal en España - Q05; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Gerente de Cuentas para transformar la experiencia de compra B2B. En este rol, serás clave para ayudar a los clientes a optimizar sus operaciones a través de soluciones personalizadas. Te unirás a un equipo dinámico y multicultural, donde se valoran la curiosidad y la iniciativa. Ofrecemos un entorno inclusivo y flexible, con oportunidades de desarrollo profesional y un enfoque en el bienestar del empleado. Si tienes pasión por el servicio al cliente y quieres marcar la diferencia en el mundo B2B, esta es tu oportunidad.

Servicios

Seguro médico anual

Seguro de vida

Plan de pensiones

Tarjeta de comida

Desarrollo profesional

Eventos deportivos y sociales

Espacios de trabajo modernos

Horas de trabajo flexibles

Formación

• Licenciatura o experiencia equivalente requerida.
• Fuertes habilidades interpersonales y de comunicación son esenciales.

Responsabilidades

• Proponer nuevos servicios a los clientes y optimizar su cartera.
• Identificar oportunidades de crecimiento y automatizar procesos.

Conocimientos

Habilidades interpersonales

Comunicación efectiva

Orientación al cliente

Capacidad de análisis

Gestión del tiempo

Educación

Licenciatura o experiencia equivalente

Herramientas

Microsoft Office (Outlook, Excel)

Descripción del empleo

Customers rely on Amazon for convenient access to millions of products delivered right to their doorstep. The Amazon Business team is focused on re-imagining that experience to fit the specific needs of businesses and public organizations. Come be a part of a rapidly expanding $35 billion global business.

Amazon Business helps millions of customers worldwide—from small businesses, schools, hospitals, non-profit organizations, and government agencies, to large enterprises with global operations—reshape their procurement with cost and time savings, greater productivity, and insightful purchasing analytics.

B2B procurement is going through a digital transformation, and as an Account Manager you will lead this change for customers with our innovative Amazon Business solution.

We are looking for a candidate to join our team of Account Managers supporting the Spanish-speaking market. The Account Managers will support Amazon Business customers by assisting individuals to become Amazon Business customers and by supporting customers in their journey through blockers removal and collecting voice of customers to support in continuously improve our solution. As this team is the first touch to the customer, bar-raising professionalism and problem-solving skills are a must.

A successful candidate will have the ability to pivot quickly as this team will need to master current processes and develop new ones to better serve our internal and external customers. To be successful in this role, you will use your knowledge and passion of the B2B world to help customers grow manage efficiently their procurement, as well as develop new business opportunities.

Roles and Responsibilities

• Propose new services or features to our customers to build joint business plans with Amazon.
• Optimize your customers’ portfolio, their spending growth and operational efficiency with Amazon Business.
• Demonstrate natural curiosity to learn a variety of internal business tools, programs and processes to identify the right business opportunities while delivering excellent customer experience.
• Conduct deep-dives to identify new growth opportunities for our customers and automate processes for better purchasing partner experience.
• Partner with EU Sales team and Product Management teams to provide customer perspective as well as customer-driven product improvement ideas.
• Take ownership of impactful business driven projects by engaging with internal business stakeholders to dictate the direction of various programs.
• We foster a respectful, flexible and inclusive environment for every teammate, with equal opportunities for professional growth.
• We provide access to a global learning library (self-learning, virtual webinars, LinkedIn Learning) and a dedicated mentorship program to continuously learn and develop new skills.
• We provide an extensive onboarding program and continuous learning sessions, including an off-site training in the first month in one of the European countries where Amazon Business is present
• We give the opportunity to work in a fast-growing team with unique opportunities to develop your skills in additional areas of interest : territory management, automation and development of new processes, project management, data analysis.
• Through our Fun Officer, we hold periodic sporting and social events that all employees can get involved in.
• We work Monday to Friday and we offer flexible working hours which allow people to come earlier or finish later, helping to improve work-life balance.
• We work in a modern and friendly workspace with games floor, stand-up desks, chill-out areas, massage room, brainstorming corners.

Base pay for this position starts from EUR 1,750 + gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

About the team

Based in Bratislava, our Amazon Business team mission is to lead our customers (clients purchasing across all Amazon Business EU marketplaces) to mutual success by guiding them, building trust and passionately challenging ourselves as well as the status quo. The successful candidate will join a young and dynamic department covering 5 EU markets in a multi-cultural environment.

Our leadership team is committed to creating a positive team culture, with focus on individual strengths and team development. We do this through 1 on 1 discussions, individual career growth planning, role scope assessments and providing opportunity for stretch assignments and projects.

BASIC QUALIFICATIONS

• BA / BS degree or equivalent experience
• Strong interpersonal and communication skills
• Contributes to a positive team environment
• Confident in using Microsoft Package (especially Outlook and Excel)

PREFERRED QUALIFICATIONS

• Ability to thrive in an ambiguous environment
• Minimum 2 years of sales or customer operations experience
• Ability to work with Legal, product and internal business owners to reach mutually beneficial agreements
• Always does what is right for the customer – relentlessly customer-focused.
• Creative, has initiative and can constructively advocate on behalf of customers internally.
• Ability to prioritize and manage multiple responsibilities
• Sound business judgment, proven ability to influence others and strong analytical skills.