Account Manager Spanish Market

At Factorial, we're looking for a new Account Manager for the Spanish Market to help us elevate the company to the next level.

Ready to be part of the challenge?

The Role

We seek an Account Manager in the Spanish Market to join our Customer Experience team. Your role will be to act as a consultant for existing customers, enhancing client satisfaction. You will be responsible for managing a specific client portfolio, fostering long-term relationships, understanding their processes and challenges, and identifying opportunities for product improvements and upselling.

What will you be doing :

• Build strong client relationships and understand their requirements through regular video calls to enhance engagement and inform them of product updates.
• Understand client needs and goals, serving as the main contact for all matters related to their experience.
• Identify upsell opportunities to ensure client satisfaction and add value to their business.
• Proactively analyze your portfolio to make informed decisions and develop action plans for each client.
• Recognize trends and potential issues, reporting them proactively and helping to improve customer journeys and our product.
• Collaborate closely with other teams (Sales, CX, Product, Engineering, Finance) to meet Factorial's objectives.
• Demonstrate strategic analytical skills and excellent organizational abilities.
• Be tech-savvy.
• Have at least 1 year of experience managing B2B customer portfolios.
• Experience with SaaS is a plus.
• Exhibit excellent communication skills and empathy.
• Be adept at multitasking, problem-solving, and teamwork.
• Be proactive and suggest new ideas.
• Have previous experience handling churn cases (retention).
• Experience with upselling.
• Work effectively with KPIs.
• Proficiency in Spanish and professional English is required, as we are an international team.

We care about our people and offer many benefits:

• A high-growth, multicultural, and friendly environment.
• Continuous training tailored to your needs.
• Healthy lifestyle options with Gympass (gyms, pools, outdoor classes).
• Expense savings with Cobee.
• Language classes with Yolk Academy.
• Maximize your salary with Payflow.

When at the office...

• Organic breakfast in the office.
• Discounts at Nora and Apetit sushi.
• Free caffeine and theine.

Is this you?! Come rock the world with us!

Factorial, founded in 2016, is an all-in-one HR software company experiencing rapid growth. Our mission is to help SMEs automate HR workflows, centralize people data, and enable better business decisions. We serve thousands of customers across over 60 countries, with a diverse team of over 900 employees in Barcelona, Brazil, Mexico, and the USA.

Our values : We take responsibility for every project, make decisions without excuses, prioritize continuous learning, trust each other, and move quickly, learning from mistakes.

• We learn and share knowledge daily.
• We collaborate as a team.
• We grow fast and learn from our mistakes.

Wanna learn more about us? Check our website!