Account Manager Spanish Market

Factorial HR; Murcia; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Ein dynamisches Unternehmen sucht einen Account Manager für den spanischen Markt, um die Kundenzufriedenheit zu steigern und langfristige Beziehungen aufzubauen. In dieser Rolle werden Sie als Berater für bestehende Kunden fungieren und deren Bedürfnisse verstehen. Sie analysieren Ihr Portfolio, um Chancen für Produktverbesserungen zu identifizieren, und arbeiten eng mit verschiedenen Teams zusammen, um Unternehmensziele zu erreichen. In einer schnell wachsenden, multikulturellen Umgebung erwartet Sie eine spannende Herausforderung, die es Ihnen ermöglicht, Ihre Fähigkeiten in einem internationalen Team weiterzuentwickeln.

Servicios

Hochwachsendes, multikulturelles Umfeld

Fortlaufende Schulungen und Entwicklung

Gesundheits- und Wellnessleistungen

Sprachkurse

Organisches Frühstück im Büro

Rabatte auf Sushi

Kostenloser Kaffee und Tee

Formación

• Mindestens 1 Jahr Erfahrung im B2B-Kundenmanagement.
• Erfahrung im Umgang mit Churn- und Retentionsfällen.

Responsabilidades

• Aufbau starker Kundenbeziehungen durch regelmäßige Kommunikation.
• Identifizierung von Upselling-Möglichkeiten zur Steigerung der Kundenzufriedenheit.

Conocimientos

B2B Kundenmanagement

SaaS Erfahrung

Kommunikationsfähigkeiten

Multitasking

Problem-Lösungsfähigkeiten

Empathie

Strategisches Denken

Teamarbeit

Descripción del empleo

At Factorial, we're looking for a new Account Manager for the Spanish Market to help us elevate the company to the next level.

Ready to be part of the challenge?

The Role

We are seeking an Account Manager in the Spanish Market to join our Customer Experience team. Your role will be to act as a consultant for existing customers, enhancing client satisfaction. You will manage a specific portfolio of clients, build long-term relationships, understand their processes and challenges, and identify opportunities for product improvements and upselling.

Key Responsibilities:

• Build strong client relationships through regular communication, understanding their requirements, and providing product updates.
• Serve as the primary contact for clients, understanding their needs and goals.
• Identify upsell opportunities to increase client satisfaction and value.
• Proactively analyze your portfolio to inform decision-making and develop action plans.
• Report trends and potential issues to help improve customer journeys and our product.
• Collaborate with teams such as Sales, CX, Product, Engineering, and Finance to meet company goals.
• Demonstrate strategic thinking and organizational skills.
• Be technologically savvy.
• Have at least 1 year of experience managing B2B customer portfolios; SaaS experience is a plus.
• Exhibit excellent communication skills and empathy.
• Be adept at multitasking, problem-solving, and teamwork.
• Be proactive and suggest new ideas.
• Have experience handling churn and retention cases.
• Experience with upselling is required.
• Work effectively with KPIs.
• Proficiency in Spanish and professional English is required, as we are an international team.

Employee Benefits:

• High-growth, multicultural, and friendly environment.
• Ongoing training and development tailored to your needs.
• Health and wellness benefits via Gympass.
• Expense savings with Cobee.
• Language classes through Yolk Academy.
• Enhanced salary benefits with Payflow.

Office Perks:

• Organic breakfast at the office.
• Discounts on Nora and Apetit sushi.
• Free coffee and tea.

About Us

Factorial is a fast-growing all-in-one HR software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and facilitate better business decisions. We serve thousands of customers across more than 60 countries and industries. Our diverse team of over 900 employees is based in Barcelona, Brazil, Mexico, and the USA.

Our Values

• Ownership: We take responsibility for our projects and decisions.
• Learning and Sharing: We are committed to continuous learning and knowledge sharing.
• Partnership: We trust each other and make decisions collaboratively.
• Rapid Growth: We act quickly and learn from our mistakes.

Wanna learn more about us? Check our website!