Account Manager Spanish Market

Factorial HR; Jaén; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Factorial HR is searching for an Account Manager to enhance client satisfaction in the Spanish market. This role involves fostering strong relationships, identifying upselling opportunities, and collaborating with various teams to meet client and company goals. Candidates should possess strong analytical and communication skills, along with at least a year of relevant experience.

Servicios

High-growth, multicultural environment

Ongoing training and personalized learning

Health and wellness benefits

Expense savings with Cobee

Language classes with Yolk Academy

Organic breakfast at the office

Free coffee and tea

Formación

• At least 1 year of B2B experience managing customer portfolios.
• Experience in SaaS is a plus.
• Proficiency in Spanish and professional English required.

Responsabilidades

• Build strong client relationships through regular interactions.
• Identify upsell opportunities to enhance client satisfaction.
• Collaborate with multiple teams to achieve company goals.

Conocimientos

Client Relationship Management

Problem Solving

Communication

Analytical Skills

Teamwork

Descripción del empleo

At Factorial, we're seeking a new Account Manager for the Spanish Market to help us elevate our company to the next level.

Ready to take on this challenge?

The Role

We are looking for an Account Manager in the Spanish Market to join our Customer Experience team. Your role will involve acting as a consultant for existing customers, increasing client satisfaction, retaining a specific portfolio of clients, and fostering long-term relationships. You will understand their processes and challenges, identify product improvements, and explore upsell opportunities.

Key Responsibilities:

• Build strong client relationships through regular video calls, understanding their requirements, and providing product updates.
• Serve as the main contact for client needs and goals, ensuring a positive customer experience.
• Identify upsell opportunities to add value and ensure client satisfaction.
• Proactively analyze your portfolio to inform decisions and develop action plans.
• Recognize trends and potential issues, helping to improve customer journeys and our product.
• Collaborate with teams such as Sales, CX, Product, Engineering, and Finance to meet company goals.
• Demonstrate strategic analytical skills and excellent organizational abilities.
• Be tech-savvy and adaptable to new tools and technologies.
• Manage customer portfolios (B2B) with at least 1 year of experience; SaaS experience is a plus.
• Exhibit excellent communication skills and empathy.
• Be adept at multitasking, problem-solving, and teamwork.
• Proactively contribute ideas and solutions.
• Experience dealing with churn cases and upselling is preferred.
• Work effectively with KPIs.
• Proficiency in Spanish and professional English is required.

Employee Benefits:

• High-growth, multicultural, and friendly environment.
• Ongoing training and personalized learning opportunities.
• Health and wellness benefits, including Gympass access.
• Expense savings with Cobee.
• Language classes with Yolk Academy.
• Enhanced salary options with Payflow.

Office Perks:

• Organic breakfast at the office.
• Discounts at Nora and Apetit sushi.
• Free coffee and tea.

About Us

Factorial is a fast-growing all-in-one HR software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and enable better business decisions. We serve thousands of customers across 60+ countries and have a diverse team of over 900 employees in Barcelona, Brazil, Mexico, and the USA.

Our Values:

• Ownership: We take responsibility for our projects and make decisions confidently.
• Learning: We are committed to continuous learning and sharing knowledge.
• Partnership: We trust each other and make decisions collaboratively.
• Growth: We act swiftly and learn from our mistakes.

Learn more about us on our website!

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