Account Manager - Spanish Market

JR Spain; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative HR software startup is seeking a dynamic Account Manager to enhance client relationships and drive satisfaction. This role involves managing a portfolio of clients, understanding their needs, and providing tailored solutions to improve their experience. In a vibrant, multicultural environment, you will have the opportunity to work closely with various teams to promote new products and resolve issues. If you're passionate about customer success and thrive in a fast-paced setting, this position is perfect for you. Join a company that values its people and is committed to making a difference in HR management.

Servicios

Health insurance

Flexible schedules

Free breakfast

Organic fruit

Discounts

Pet-friendly office

Yoga classes

Physiotherapy

Language classes

Formación

• 1+ years of experience as an Account Manager in SaaS.
• Fluent in English and Spanish for business communication.

Responsabilidades

• Build strong client relationships through regular communication.
• Provide after-sales support to retain customers.
• Collaborate with sales, product, and development teams.

Conocimientos

Account Management

Customer Relationship Management

Analytical Skills

Communication Skills

Proficiency in English

Proficiency in Spanish

Educación

University degree in Business

Herramientas

Digital Tools

Descripción del empleo

Social network you want to login/join with:

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Client:

Factorial

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

121344175563079680032460

Job Views:

6

Posted:

31.03.2025

Expiry Date:

15.05.2025

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Job Description:

Hello! At Factorial, we're looking for an Account Manager for the Spanish Market to help us take the company to the next level. We aim to develop our talented team, scale our culture, and promote our views on how Human Resources can make a difference globally.

About us: Factorial is an award-winning HR Software startup founded several years ago, with over funding rounds and top international venture capital backing. Our mission is to help small and medium companies automate HR workflows, centralize data, and make better decisions. We serve thousands of customers worldwide across various industries, with a talented team based in Barcelona.

Our values: [Values would be listed here if provided]

The Role

We seek an Account Manager to serve as the first contact for existing customers, answer queries, and increase satisfaction. You will manage a specific client portfolio, build long-term relationships, understand client processes, and identify product improvements. Advising clients on our solutions and being their main contact is key.

What will I be doing?

1. Build strong client relationships through regular communication
2. Gather information on assigned clients
3. Understand client requirements and develop sales plans
4. Provide after-sales support to retain customers
5. Respond promptly and accurately to client queries
6. Report on account status
7. Suggest products/services to maximize satisfaction
8. Promote new products/services to existing clients
9. Resolve client issues and find solutions
10. Collaborate with sales, product, and development teams
11. Hold regular video calls with clients to generate engagement and demonstrate updates

Requirements

• At least 1 year experience as a BB account manager in SaaS companies
• Analytical, organized, and multitasker
• Proficient with digital tools
• Fluent in English and Spanish for business communication
• Excellent communicator and empathetic
• Proactive with new ideas
• Good decision-making skills
• University education, preferably in business, is a plus
• Experience in customer experience teams
• Native-level Spanish speaker

What's next after I apply?

Benefits

• High-growth, multicultural environment
• Flexible schedules
• Health insurance, physiotherapy, language classes, and more
• Perks like free breakfast, organic fruit, discounts, pet-friendly office, yoga, and more

Want to know more about us? We bet on people.