Account Manager (Remote)

In Eurofragance, you will be part of the exciting world of smells and fragrances, guided by our Passion, Performance & Entrepreneurship values. You will grow and learn in a company that is constantly expanding, with opportunities to develop alongside top professionals in the sector. As part of a global company with headquarters in Barcelona and subsidiaries in Dubai, Singapore, Mexico, Turkey, and India, you will practice your language skills in a multicultural environment. Our commitment to Corporate Social Responsibility and environmental actions, like Volunteer Day, allow you to make a societal impact. Enjoy a positive work environment at Eurofragance!

We are dedicated to creating an inclusive workplace where everyone feels welcome, regardless of gender, age, sexual orientation, or other factors. We encourage candidates from all backgrounds to apply, especially those with disabilities.

Mission

Eurofragance seeks a motivated and experienced IT Services and Project Leader to manage internal IT projects, define resources, tasks, and timelines, and ensure effective project completion. The role also involves supporting the IT Manager with daily activities and providing Level 3 support to the IT team.

The primary focus is to support Eurofragance users, resolve technical incidents at our facilities in Spain, support subsidiaries, and oversee the management of company systems, infrastructure, and security.

Key Responsibilities

1. Project Management: Plan, execute, and oversee internal IT projects to meet objectives.
2. Resource Definition: Identify and allocate necessary resources, including personnel, technology, and budget.
3. Task and Time Planning: Create detailed project schedules, assign tasks, and set deadlines.
4. Internal Resource Coordination: Manage internal resources for effective collaboration.
5. Monitoring and Reporting: Track progress, identify risks, and report to management.
6. Support to IT Manager: Assist in daily activities, meetings, and strategic decisions.
7. Level 3 Support: Provide advanced technical support, resolving complex issues.
8. Other Functions: Device configuration, software updates, telephony support, security management, backup management, incident registration, external provider coordination, and administrator tasks for Windows Server and virtualized environments.

What We Offer

1. Stability and growth in a solid, expanding company.
2. Social benefits: Health and life insurance.
3. International environment with a multidisciplinary team.
4. Flexible remuneration options through Cobee.
5. Flexible hours: For better work-life balance.
6. Exclusive perfume offers for employees.
7. Health services: Medical and physiotherapy access.
8. Well-being programs including psychological support.
9. Sports facilities: Paddle tennis court, gym, yoga classes.

Educational Background & Interactions

Global IT team and IT Solutions Manager internally; external IT service providers externally.

Key Knowledge

• Administrative tools: Active Directory, DNS, DHCP, File Server.
• Office 365 and Exchange Online.
• Networks, VPN, firewalls.
• Monitoring tools: Desktop Engine, PRTG.
• Cybersecurity knowledge.
• Cloud solutions: AWS, Azure.

Languages

High/native Spanish proficiency; good command of English.

Experience Required

• Minimum three years managing Microsoft systems and local networks.
• Desirable experience with CISCO, Fortinet, VMware, Veeam Backup, scripting (PowerShell, Python), Office 365 – SharePoint, cloud solutions, and chemical industry knowledge.
• Strong communication skills in both English and Spanish.