Account Manager - Localization and Fulfillment

Deluxe Content Services Spain; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an Account Manager to act as a key liaison between content partners and internal teams. This role involves managing localization and fulfillment projects, ensuring timely deliveries, and maintaining high customer satisfaction. Ideal candidates will have a strong background in audiovisual or film production, along with excellent project management and communication skills. Join a dynamic team that values diversity and fosters an inclusive environment, where your contributions will directly impact the success of innovative media projects.

Formación

• Experience with fulfillment, subtitling, or localization processes is a plus.
• Strong project management and organizational skills are essential.

Responsabilidades

• Manage fulfillment and subtitling projects from development to delivery.
• Prepare and manage client budgets and pricing strategies.

Conocimientos

Project Management

Communication Skills

Organizational Skills

Multitasking

Client Relations

Educación

Background in Audiovisual or Film Production

Experience in Fulfillment or Postproduction

Herramientas

Microsoft Office Suite

SAP

Aspera

Descripción del empleo

Account Manager Localization and Fulfillment

Description

Company

As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T, and many others. We provide Global Content Distribution, Localization, Accessibility, and Mastering, leading end-to-end innovation with unparalleled scale and agility across Streaming, Theatrical, Broadcast, and Mobile landscapes. Headquartered in Los Angeles with offices worldwide, our company employs over 3,400 talented industry professionals. For more information, visit www.bydeluxe.

Position Details

Full-Time Fixed Term Contract (12 months)

Location: Madrid, Spain

Position Summary

The Account Manager acts as the primary liaison between content partners and internal teams, ensuring seamless project execution, timely deliveries, and high customer satisfaction. Responsibilities include managing localization and fulfillment projects, handling administrative and financial tasks, and identifying opportunities for process improvements and business growth.

Role and Responsibilities

1. Project Coordination & Account Management

• Manage fulfillment and subtitling projects from development to delivery.
• Serve as the main contact point between clients and internal departments.
• Ensure effective communication and agility to meet client expectations and deadlines.
• Monitor project progress, ensuring completion on schedule and within budget.
• Identify potential issues and implement proactive solutions.
• Oversee compliance with client specifications and quality standards.
• Collaborate with QC teams to address content issues.
• Work with international teams to facilitate global distribution and sales.
• Support internal screenings, special events, and partner content deliveries.
• Maintain project records, including costs and billing details, in the management platform.
• Oversee monthly invoicing and payment tracking.
• Handle client onboarding, including proforma creation and documentation.
• Process credit memo requests and vendor payments.
• Maintain daily workflow tracking.
• Manage SAP orders, supplier costs, and invoice reception.

Business Development & Client Relations

• Prepare and manage client budgets and pricing strategies.
• Conduct monthly follow-ups to identify upcoming projects and client needs.
• Assist in client acquisition by expanding project scopes within Fulfillment and Access services.
• Negotiate with vendors to optimize costs and profitability.
• Source new suppliers to enhance service offerings.

Technical & Operational Support

• Handle material downloads, transcoding, and supplier scheduling.
• Ensure smooth content delivery adhering to technical specifications.

Key Requirements

The ideal candidate will have a background in audiovisual, film production, fulfillment, or postproduction, and:

• Experience with fulfillment, subtitling, or localization processes is a plus.
• Strong project management, organizational, and multitasking skills.
• Ability to work under pressure, meet tight deadlines, and prioritize tasks.
• Excellent communication and interpersonal skills for effective client relations.
• Proficiency in Microsoft Office Suite, SAP, and Aspera.
• Business proficiency in English is required.

Diversity Statement

Deluxe is committed to fostering an inclusive environment where every employee feels comfortable and valued. We provide equal employment opportunities to all applicants and employees, regardless of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, or expression.