Account Manager (Hvm) - German - Barcelona

Sumup; Barcelona; Presencial; EUR 55.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant tickets (Edenred)

L&D budget of 2000 per year

30 days sabbatical after 3 years

Diversity and inclusion commitment

Office-first setup in Barcelona

Referral bonus

Descripción de la vacante

SumUp in Barcelona is seeking a dedicated Merchant Success Manager to own the full lifecycle of high-value merchant accounts, from onboarding to retention and growth, acting as the primary advisor and single point of contact. You will work with cross-functional teams to activate merchants, provide tailored training, upsell products, and monitor account metrics to maximize value.

The role requires strong sales capabilities, English and German proficiency, and a data-driven mindset.

Formación

• 2–3 years of experience managing large accounts.
• Excellent verbal and written communication in English and German.
• Interest in data analysis and reporting.
• Strong sales and upselling capabilities.
• Relationship management and proactive, customer-focused approach.

Responsabilidades

• Conduct merchant discovery calls and ensure smooth activation.
• Deliver tailored product training remotely or onsite.
• Collaborate with field sales to ensure seamless deal closure and transition.
• Act as primary relationship manager to provide priority support and strategic consultations.
• Monitor transactional data and account metrics to identify growth or churn signals.
• Upsell and cross-sell SumUp products to merchants for expansion.
• Coordinate with internal teams to resolve merchant pain points.
• Proactively activate merchants and drive engagement to reach TPV targets.
• Conduct personalized trainings and retention activities to keep merchants satisfied.
• Execute ad-hoc growth campaigns to boost engagement and revenue opportunities.

Conocimientos

Relationship management

Upselling

Data analysis

Reporting

Analytical mindset

Creative problem-solving

English

German

Strong sales

Cross-sell

Communication skills

Market knowledge

Problem-solving

Descripción del empleo

In this role, you will own the full lifecycle of high-value merchant accounts, from onboarding to retention and growth, acting as the primary advisor and single point of contact. You’ll work closely with cross-functional teams to ensure activation, proactive support, and strategic guidance that drives merchant success and transaction growth. The position combines high-touch relationship management with data-informed decision making to maximize value for both merchants and SumUp. You will engage in tailored training, upsell relevant products, and identify churn risks to protect and expand the portfolio.

• Restaurant tickets (Edenred)
• L&D budget of 2000 per year
• 30 days sabbatical after 3 years
• Diversity and inclusion commitment
• Office-first setup in Barcelona
• Referral bonus
• Conduct merchant discovery calls and ensure smooth activation
• Deliver tailored product training remotely or onsite
• Collaborate with field sales to ensure seamless deal closure and transition
• Act as primary relationship manager to provide priority support and strategic consultations
• Monitor transactional data and account metrics to identify growth or churn signals
• Upsell and cross-sell SumUp products to merchants for expansion
• Coordinate with internal teams to resolve merchant pain points
• Proactively activate merchants and drive engagement to reach TPV targets
• Conduct personalized trainings and retention activities to keep merchants satisfied
• Execute ad-hoc growth campaigns to boost engagement and revenue opportunities
• 2 to 3 years of experience managing large accounts
• Strong sales and upselling capabilities
• Excellent verbal and written communication in English and German
• Interest in data analysis and reporting
• Strong problem-solving and creative thinking for client solutions
• Competent knowledge of market (retail, FnB verticals)
• Relationship management
• Proactive and customer-focused approach
• Analytical mindset
• Creative problem-solving
• Data analysis and reporting