Account Manager – German Market

Your New Self; Spain; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Remote work from Spain

Flexible hours

Short Fridays

Private health insurance

Meal vouchers & transport

Job summary

Your New Self (YNS) is a Europe-wide B2B2C marketplace in the eHealth sector. We are seeking a native German Account Manager to own and grow our German customer relationships for Estheticon.de while collaborating with internal teams to enhance the customer experience.

Based remotely from Spain, you will manage a portfolio of clinics and doctors, drive renewals, identify upsell opportunities, and ensure customers see value in being part of Estheticon.de.

Qualifications

• Native-level German and excellent written and spoken communication.
• Professional level of English or Spanish to communicate with international teams.
• 3+ years of experience in Account Management or similar.
• Proven experience managing and developing a B2B customer portfolio.
• Strong relationship-building and communication skills.

Responsibilities

• Be the main point of contact for customers on our German platform.
• Monitor customer satisfaction and identify churn risks.
• Follow up regularly to review performance and identify improvements.
• Own the annual renewal process for your portfolio.
• Lead renewal conversations, including proposals and negotiations as needed.
• Keep HubSpot up to date with customer information and renewal status.
• Collaborate with Customer Success, Marketing, Product and Data teams to improve customer results.

Skills

German native

Account management

Relationship building

Communication skills

HubSpot

Tools

HubSpot

Job description

• Market: Germany


• Language: Native-level German


• Full-Time

Job Overview:

As an Account Manager, you will be the main point of contact for YNS in the German market. You will be responsible for managing and developing an existing portfolio of clinics and doctors, building strong long-term relationships and ensuring our customers have a positive and valuable experience with our German website/platform: Estheticon.de.

Your main objective will be to retain and renew our existing customer base, understanding their needs and objectives, strengthening customer relationships and ensuring they see the value of being part of Estheticon.de.

You will become the voice of our customers in Germany, working closely with internal teams to identify opportunities to improve the customer experience, address potential issues and contribute to the continued development of the German market.

Key Responsibilities:

Customer Relationship Management:

• Act as the main point of contact for customers, providing proactive and high-quality support throughout their relationship with our German platform.


• Proactively monitor customer satisfaction and identify potential risks of churn.


• Follow up regularly with customers to review performance, discuss results and identify areas for improvement.

Retention & Renewal:

• Take ownership of the annual renewal process for your portfolio.


• Build strong relationships and demonstrate customer value throughout the year to maximize retention.


• Identify early signs of dissatisfaction and proactively implement solutions.


• Prepare and lead renewal conversations, including commercial proposals and negotiations when required.


• Keep HubSpot up to date with all relevant customer information, activities, opportunities and renewal status.

Customer Value & Performance:

• Monitor relevant customer and portfolio metrics to understand performance and identify potential issues or opportunities.


• Analyze the leads and results generated for each customer and use this information to guide conversations and actions.


• Identify opportunities to improve customer results and satisfaction, working closely with Customer Success, Marketing, Product and Data teams and sharing relevant customer feedback and market insights.

Upselling & Account Development:

• Identify relevant opportunities to increase the value of existing customer relationships.


• Recommend additional products or services when they genuinely address customer needs.

Requirements:

• Native-level German and excellent written and spoken communication skills.


• Professional level of English or Spanish to communicate effectively with our international teams


• 3+ years of experience in Account Management, Sales or a similar customer-facing role.


• Proven experience managing and developing a portfolio of B2B customers.


• Strong relationship-building and communication skills.


• Customer-oriented mindset with a strong focus on retention and long-term relationships.


• Commercial awareness and confidence in handling renewals, negotiations and upselling conversations.


• Strong ownership and accountability: you take responsibility for your customers and follow things through.

Nice to have:

• Experience working in a digital, marketplace, or online business.


• Experience in the healthcare, medical, aesthetics or pharmaceutical industries.


• Knowledge of the plastic surgery and aesthetic medicine market in Germany.


• Experience working with CRM systems such as HubSpot.


• Existing network within the German plastic surgery and aesthetic medicine industry.

What We Offer

• 100% remote work (from Spain)


• Flexible working hours from Monday to Thursday (start between 8:15 AM and 9:15 AM, finish from 5:00 PM onwards).


• Short Fridays (start between 8 and 9AM, finish at 2:30 PM depending on starting time).


• Free private health insurance, with the option to include family members under special conditions and with tax benefits.


• Flexible compensation package (meal vouchers, transportation, and childcare benefits).


• Salary is paid on the 25th of each month.


• Opportunity to work remotely from outside Spain for several weeks each year (e.g. Easter, summer, and Christmas).


• A young, dynamic, and experienced team with a strong background in digital B2B2C environments.

About Us

Your New Self (YNS) is a B2B2C marketplace in the eHealth industry with over 15 years of experience. Headquartered in Barcelona, we operate across Europe and LATAM. In 2021, YNS became part of RealSelf, the leading US marketplace for aesthetic treatments, as part of its international expansion.

As a group, we are the leading marketplace in the plastic surgery and medical aesthetics industry. We operate across multiple international markets within a global ecosystem spanning 15 countries, connecting clinics and doctors with millions of people looking for trusted information to make confident decisions about aesthetic treatments.

Today, we're undergoing an exciting transformation. We're evolving from an SEO-driven marketplace into a more user-centric, omnichannel platform with an increasing focus on Social Media and Artificial Intelligence, creating new ways for users and professionals to connect.

What It's Like to Work at YNS

At YNS, we're passionate about what we do. You'll join an international team with a startup mindset, agile ways of working, and a data-driven culture. We embrace modern digital practices and believe that our people are our greatest strength.

Impact: Your work will have a direct and visible impact on both our product and the business.

Growth: You'll join the company at a pivotal stage, with exciting challenges and plenty of opportunities for professional development.

Team: We're a small, talented team that values collaboration, ownership, and a positive working environment.

You'll be part of a fast-moving, international company that's constantly evolving. If you're excited by the opportunity to work on a product used by millions, make a tangible impact on both product and business, and contribute to a genuine digital transformation, we'd love to hear from you.

At YNS, we are committed to equal opportunities and believe that diversity drives innovation. We welcome applications from all qualified candidates and make hiring decisions regardless of gender, age, ethnic or social background, sexual orientation, gender identity, religion, disability, or any other protected characteristic.