Account Manager -French Market

Carts Guru; Barcelona; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Competitive bonus

Hybrid schedule

Barcelona office

Fridays off

Birthday half-day

Health insurance

Team events

Job summary

Carts Guru in Barcelona is seeking a Customer Success Manager to own the end-to-end customer journey, from onboarding to renewal, for ecommerce clients across our markets. You will build trusted relationships, guide onboarding, and provide strategic account management to maximize value.

Fluency in French is mandatory, with strong English; Spanish is a plus. You will work in a hybrid setup, with office days in Barcelona and remote work on other days, contributing to growth and customer success.

Qualifications

• 5+ years managing accounts in tech, ideally in the French market.
• Native French is required; strong English is essential; Spanish is a plus.
• Proficient with HubSpot or similar CRM tools.

Responsibilities

• Own the end-to-end customer journey from onboarding to renewal.
• Build strong, trust-based relationships with customers.
• Lead onboarding and activation with cross-functional teams.
• Provide knowledge sharing, training, and best practices to customers.
• Deliver strategic account management and proactive reviews.
• Identify upsell/cross-sell opportunities and manage renewals.
• Collaborate with CS leadership to drive product/service improvements.

Skills

Account management

Relationship building

French native

English proficient

Spanish helpful

Tools

HubSpot

CRM systems

Job description

We're Carts Guru, the go-to marketing automation platform for online merchants, and we're on the hunt for a Customer Success Manager who doesn't wait for things to happen—you make them happen.

If you're the kind of person who spots opportunities before others do, thrives on hitting targets, and gets genuinely excited about helping e-commerce businesses grow, we want you on our Barcelona team. Bonus points if you're as comfortable with tech as you are with building relationships.

The Role

Born in Barcelona in 2017, Carts Guru went from startup to scale-up fast. Today, we're helping e-merchants across France, Spain and beyond turn their online shops into a revenue-generating machine.

Our platform? It lets online retailers orchestrate emails, SMS, and automated funnels into campaigns that actually deliver ROI.

Why you`lo thrive in this role

.

You’re a natural relationship-builder who turns client needs into tangible results.

You combine analytical thinking with empathy to deliver tailored solutions.

You’re comfortable with automation and workflows.

You know how to identify opportunities for Growth and act on them.

At the heart of client relationships, you’ll be the driving force behind our customers’ success, ensuring they receive exceptional service and obtain maximum value from our solutions.

• Own the end-to-end customer journey:Manage the customer relationship from onboarding handoff through activation, adoption, and renewals. Understand client needs, develop tailored strategies, and ensure long-term success.
• Build strong, trust-based relationships:Act as the primary point of contact for customers, fostering meaningful relationships through proactive communication and a deep understanding of their business challenges and objectives.
• Drive onboarding and activation:Collaborate with Account Executives and onboarding teams to ensure a smooth transition, guide clients through setup, and drive successful adoption and integration of our tools into their workflows.
• Empower customers through knowledge sharing:Provide actionable insights, training, and best practices to help clients become self-sufficient, maximize the value of our platform, and achieve their business goals. Leverage your eCommerce knowledge to advise and guide customers.
• Deliver strategic account management:Oversee ongoing account management, including support, service, and regular strategic reviews, ensuring our solutions continuously align with customers' evolving needs.
• Identify growth opportunities:Proactively identify upsell and cross-sell opportunities, manage and negotiate renewals, and confidently position our platform as a key solution in a competitive landscape.
• Champion customer success:Work closely with the Customer Success leadership team, providing data-driven insights and customer feedback to help improve our product, services, and overall customer experience.
  

Experience that counts:

5+ years managing accounts in tech, ideally in the French market. Whether you've been an Account Manager, Key Account Manager, if you've been driving results, we want to hear from you. This is not a junior position, we are looking for relevant experience.

Language skills:

French at native level is non-negotiable (you'll be working 100% in French). Strong English is essential. Speak Spanish too? Even better.

Tech toolkit:

You know Hubspot and/or have used a CRM daily.

You don't just react, you anticipate. You're organized, autonomous, and agile enough to pivot when needed. You learn fast, embrace tech without hesitation, and genuinely care about driving company growth.

Details matter to you. Communication comes naturally. And juggling multiple projects? That's just another Tuesday for you.

Bottom line: you're dynamic, proactive, and built to solve problems before they become problems.

What you get in return

Real rewards:

Competitive base salary + performance bonus with goals you can actually hit.

Work-life balance that works:

Hybrid setup—office Monday to Wednesday in our prime Barcelona location, work from home on Thursdays and Fridays.

Plus, Friday afternoons OFF and a half-day on your birthday!

Health coverage:

Comprehensive MediFiatc insurance (yes, dental included). Got a family? We've got special discounts for them too.

Team vibes:

Regular team-building events throughout the year, because work should be fun too.