Account Manager e-Retail

Cheil Spain; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Cheil Spain busca un Account Manager para unirse a su equipo de E-retail, gestionando la comunicación con los clientes y la producción de contenido digital. Esta posición estable ofrece oportunidades de desarrollo y beneficios sociales, incluyendo seguros y tickets de restaurante.

Servicios

Tickets de restaurante

Seguro médico

Oportunidades de formación interna

Formación

• Más de 3 años de experiencia en gestión de cuentas digitales.
• Fuertes habilidades en la creación de contenido digital y entornos de e-retail.
• Dominio del inglés a nivel C1, y nivel alto de portugués es un plus.

Responsabilidades

• Actuar como el punto de contacto para los clientes de E-retail.
• Coordinar la producción de contenido digital.
• Supervisar el alcance del trabajo y liderar reuniones internas.

Conocimientos

Organización

Gestión de proyectos

Comunicación

Enfoque en soluciones

Descripción del empleo

Cheil Worldwide is a full-service agency from brand building to digital transformations creating excellent data-driven experiences for every customer. As part of Cheil Worldwide, Cheil Spain plays its part in one of the world’s biggest agency networks – comprising 54 offices and 9 affiliates in 43 countries globally with more than 7.000 employees and 700 clients around the world. Cheil Spain is made up of 100 employees from different disciplines, who are passionate about innovation in all its forms. We offer a wide variety of marketing and advertising services, including strategy and planning, creative, content production, traditional and digital media advertising, influencer marketing, event marketing, e-commerce and performance marketing, among others.

• What we are looking for?

Cheil Spain is looking for an Account Manager to join our dynamic E-retail department, acting as the key liaison between the client and internal production teams. The ideal candidate will have experience in managing multiple digital deliverables in fast-paced environments, with a sharp focus on detail, quality assurance, and client satisfaction.

• Key Responsibilities :
• Act as the day-to-day point of contact for E-retail clients, managing ongoing communications and project requests.
• Coordinate and follow up on the production of digital content for various E-retailers (product pages, banners, special campaigns, etc.), ensuring timely delivery and alignment with brand and retailer guidelines.
• Collaborate closely with internal production teams to ensure high-quality execution and adherence to deadlines.
• Supervise and maintain an accurate count and record of all assets produced by the department.
• Oversee the scope of work (SOW) agreed upon with the client, ensuring proper delivery and identifying deviations or new opportunities.
• Lead internal and client-facing meetings to present creative proposals, timelines, and updates.
• Monitor and document project status and progress through structured reports and tracking tools.
• Proactively identify opportunities to expand the business and provide added value to the client through strategic or creative initiatives.
• Ensure efficient team communication and task distribution within the AM team.
• Support planning and rollout of creative proposals and campaign materials.
• Assist in budget follow-up, estimations, and coordination with finance when necessary.
• Key Skills & requirements :
• 3+ years of experience in digital account management, preferably in retail or e-commerce projects.
• Strong understanding of digital content creation, e-retail environments, and online brand visibility.
• Excellent organizational and project management skills.
• Proficient in client communication, both written and verbal, in Spanish and English.
• Comfortable working with high volumes of requests and tight deadlines.
• Solution-oriented mindset with the ability to anticipate and resolve issues proactively.
• Skilled in tools such as Excel, PowerPoint, task managers (e.g., Monday, Asana, Trello), and collaborative platforms.
• Team-oriented attitude and proactive leadership style.

Languages :

• C1 level of English required .
• High or native level of Portuguese is a plus.
• We would like you to bring together attitudes that have to do with...
• Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds.
• Making the most effective use of the capabilities, insights, and ideas of all individuals.
• Inspiring others by generating innovative solutions in work situations .
• Trying different and novel ways to deal with work problems and opportunities.
• Working effectively and cooperatively with others.
• Establishing and maintaining good working relationships.
• Setting high goals for personal and group accomplishment.
• Tenaciously working to meet or exceed goals by proactively confronting difficult issues.
• Establishing and sustaining trusting relationships by accurately perceiving and interpreting one’s own and others’ emotions and behavior.
• Leveraging insights to effectively manage one’s own responses and reactions.

Work in a growing environment, focused on creating and innovating with multidisciplinary and multicultural teams in Creativity, Digital Performance, Retail, Data and Technology.

Stable position : Permanent contract because we want you to be part of Cheil and be able to develop with us.

Salary : To be negotiated based on experience. Bonus Performance.

Internal training opportunities.

Social Benefits : Restaurant Tickets and Medical Insurance.

Timetable from Monday to Thursday from 09.00-18.15 and Fridays from 09.00-15.00. July and August, we have an intensive working day, Monday to Friday from 8 : 00 - 15 : 00.

22 days of annual leave, plus 24 and 31 December and Advertising Day.

Possibility of incentive for attracting new clients and new employees to Cheil. Help us to keep growing!

We are located in Alcobendas and we have a direct bus service, 100% free, with departures from Plaza Castilla, Chamartín and Nuevos Ministerios to our offices.

• Next steps :

Are you motivated by what you have just read? Join Cheil!

If you are passionate about the world of advertising and have experience leading teams, we invite you to send your CV and cover letter. We hope to have a high-level professional who will help us continue to grow in the market.

Account Manager • Madrid, Community of Madrid, Spain