Account Manager Diagnóstico In Vitro (Cataluña)

INSIDE HAIR; Valencia; A distancia; EUR 50.000 - 75.000; Jornada completa

Descripción de la vacante

A leading company in global employment is seeking a Manager of CRM, Systems and Tools. This role offers the chance to make a significant impact by optimizing the Salesforce CRM system and managing a dedicated team. Applicants should have strong project management skills and relevant Salesforce certifications, with a focus on collaboration and continuous improvement.

Servicios

Work from anywhere

Unlimited personal time off (minimum 4 weeks)

Quarterly company-wide day off for self-care

16 weeks paid parental leave

Mental health support services

Stock options

Home office budget & IT equipment

Budget for local in-person social events

Formación

• Strong knowledge of Salesforce and components (Sales Cloud, CPQ, etc.).
• Proven experience in a leadership role managing teams.
• Ability to translate business needs into technical requirements.

Responsabilidades

• Oversee Salesforce administration and configuration.
• Develop and implement CRM policies for GTM goals.
• Lead a team of CRM administrators and developers.

Conocimientos

Salesforce CRM

Project Management

Leadership

Business Analysis

Educación

Salesforce Administrator Certification

Sales Cloud Consultant Certification

Platform App Builder Certification

Business Analyst Certification (nice to have)

Platform Developer I Certification (nice to have)

Descripción del empleo

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as Manager of CRM, Systems and Tools within our Revenue Operations team. The successful candidate will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives. This role involves managing a team of CRM specialists and collaborating with various departments to align our CRM strategy with business goals in a fast-paced environment.

What you bring

• Strong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)
• Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Proven experience in a leadership role, managing a team of CRM professionals.
• Solid business understanding with an ability to translate business needs into a set of workable, specific requirements.
• Proven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities. Hands-on approach required.
• Strong personal accountability and personal alignment to Remote's values.

Key Responsibilities

CRM Management

• Oversee the administration, configuration and optimisation of the Salesforce platform.
• Develop and implement CRM policies, procedures, and best practices to support GTM goals.
• Establish, design and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutions.
• Ensure adherence to best practices for Salesforce development, including code reviews and version control.
• Maintain documentation related to Salesforce configuration, processes, and changes.
• Lead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.
• Foster an agile, structured and collaborative working environment, promoting continuous improvement and innovation.
• Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.
• Prioritise and assign projects and tasks based on business needs, team members' strengths, and development areas.
• Monitor progress and adjust assignments as necessary to manage peak periods and ensure project deadlines are met.

Integration and Process Improvement

• Translate business requirements into scalable technical solutions.
• Identify and implement process improvements to enhance CRM functionality and user experience.
• Engage in iterative processes to understand user needs, define problems, ideate solutions, prototype, and test enhancements.
• Lead projects to integrate Salesforce with other systems and tools, such as marketing automation platforms, customer support systems, and data analytics tools.
• Collaborate with IT and other departments to ensure seamless integration and data flow between Salesforce and other business applications.

Practicals

• You'll report to : Director, Revenue Operations Processes & Systems.
• Team : Revenue Operations.
• Location : EMEA, Central America.
• Start date : As soon as possible.

Application process

• Interview with recruiter.
• Interview with future manager.
• Interview with Salesforce Team and Salesforce Exercise discussion.
• Interview with VP of Revenue Operations.

Our full benefits & perks are explained in our handbook. As a global company, each country works differently, but some benefits / perks are for all Remoters :

• Work from anywhere.
• Unlimited personal time off (minimum 4 weeks).
• Quarterly company-wide day off for self-care.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.

How you'll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

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