Account Manager - Bilbao office (They/She/He)

Talantir; Vitoria; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Equity plan

Private health insurance

Glovo credit

Discounts on transportation

Discounted gym memberships

Extra time off

Work from home 2 days a week

Work from anywhere up to 3 weeks aYear

Parental leave

Wellbeing benefits

Job summary

Glovo in Spain is seeking an Account Manager for our Regions team. You will be the primary contact for top restaurant partners, helping them grow and win with our platform while managing multiple cities in your area.

You will establish strong relationships, lead partner meetings, and prepare business reviews. You will analyze KPIs, draft action plans, and negotiate promotions and menu performance to boost revenue and customer satisfaction.

Qualifications

• 2+ years experience in high-performance environments (startup, consulting, or tech).
• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
• Computer literate with Google Docs, MS Office and Excel.
• Native Spanish and English skills.
• Strong commercial mindset and customer obsession; able to persuade while delivering value.
• Excellent communication, interpersonal skills and project management ability.
• Data-driven mindset with ability to make decisions from data.

Responsibilities

• Serve as the go-to Account Manager for top partners, driving growth and success.
• Establish excellent relationships with partners; lead meetings and business reviews.
• Evaluate KPIs, build reports, and follow up to reach goals and OKRs.
• Plan and execute promotions, marketing activations, and menu performance.
• Negotiate commissions and assets to improve Glovo revenue and partner value.

Skills

2+ years exp

Spanish & English

Commercial skills

Communication

Project management

Data-driven

Education

Bachelor degree

Tools

Google Docs

MS Office

Excel

Job description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

We’re looking for a doer, relationship-builder, and growth-driver to join our Regions team. As an Account Manager, you’ll be the go-to person for our top-tier restaurant partners, making sure they thrive and win with us.

Also, responsibility and ownership of several cities in your Area, define and pursue long-term strategy for the cities in terms of Growth, Promotions, Advertising and Operations.

Establish and maintain a very close relationship with Top Partners in the city, guide them through the growth journey, be informed, get involved and make things happen with a doer attitude!

THE JOURNEY

Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).

Evaluate, follow up and build reports of your portfolio and KPIs periodically.

Take actions to reach your goals and company OKRs.

Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling). Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc).

Improve Glovo’s revenue through commission renegotiation and selling assets.

Understand, build action plans and follow up on churned and inactive partners.

Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.

Qualifications

At least 2 years of experience in high-performance and fast-paced environments (startup, investment banking, top consulting firms or top tech companies).

Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.

Computer literate; good knowledge of Google Docs and MS Office and Excel.

Native Spanish and English skills.

Strong Commercial skills and customer obsession: you're persuasive in the most pleasant possible way and have no trouble selling anything that brings value to customers/partners and the Glovo platform.

Good communication and interpersonal skills Project management: You find smart and elegant solutions to complex and multi-disciplinary challenges with a great critical-thinking.

A data-driven mentality, taking decisions based on data and using good business judgment when necessary.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Additional Information

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!