Account Manager - Barcelona / Madrid

Eron international; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Eron International is seeking an Account Manager to serve as the primary contact for clients, ensuring exceptional service delivery and relationship management. Candidates should have 2-3 years of experience in fintech or gambling, strong interpersonal skills, and a results-oriented mindset. Join a dynamic team in a global work environment and help drive growth opportunities for clients.

Servicios

Global working environment

Opportunities for growth in a fast-paced company

Formación

• 2-3 years as an Account Manager in fintech, payments, or gambling.
• Fluent in English (mandatory).
• Experience managing multiple accounts and cross-functional teams.

Responsabilidades

• Act as the main point of contact for clients and ensure a smooth experience.
• Identify growth opportunities and support clients in issue resolution.
• Coordinate with internal teams to ensure seamless service delivery.

Conocimientos

Client Relationship Management

Interpersonal Skills

Attention to Detail

Results-oriented Mindset

Descripción del empleo

Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers.

We are looking for a Account Manager to join our company.

The right candidate must be technically talented, hands-on, and have great interpersonal skills. If you like to work in a fast-paced environment, and full of challenges this is the place for you!

What you will be doing

• Act as the main point of contact for assigned clients, building strong and long-term relationships.
• Ensure a smooth client experience, from onboarding to daily operations.
• Identify growth opportunities within existing accounts (upsell/cross-sell).
• Coordinate with internal teams (risk, operations, finance, legal) to ensure seamless service delivery.
• Monitor key account performance metrics (volumes, fees, chargebacks, etc.).
• Support clients in issue resolution and proactively work to prevent incidents.
• Stay up to date with regulations and trends in the industry to provide strategic guidance.
• Support the commercial team in preparing proposals for new gambling clients.

Requirements:

• Minimum 2–3 years of experience as an Account Manager in fintech, payments, or the gambling industry.
• Solid understanding of online payment systems and the specific challenges of the gambling vertical (acquiring, chargebacks, compliance).
• Ability to manage multiple accounts and coordinate cross-functional teams.
• Results-oriented mindset with a commercial focus and attention to detail.
• Fluent in English (mandatory)

What we offer:

• A global environment with teammates living around the world
• Opportunities in a fast-paced growing company

At Eron International, everything starts with our values

#Be Direct: we are direct and genuine in all situations
#Be Owner: we treat the issues as true owners being accountable for the results
#Be Curious: we always ask ourselves what we can do better without settling with the status quo
#Be Hero Leader: lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact.
#Take risks: we take controlled risks with courage and without fear of being paralyzed by error