Account Manager @ AltexSoft

AltexSoft; Oviedo; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in software outsourcing seeks an experienced Account Manager to drive client relationships, ensure satisfaction, and meet growth targets. The successful candidate will manage enterprise accounts, collaborate with delivery teams, and incorporate client feedback into strategic initiatives.

Formación

• Minimum 5+ years in account management or client success roles.
• Solid understanding of SDLC and delivery metrics.
• Experience in contract negotiations and P&L ownership.

Responsabilidades

• Build and maintain trust with C-level and stakeholder contacts.
• Identify and close upsell/cross-sell opportunities.
• Monitor project status, risks, and KPIs.

Conocimientos

Relationship Management

Negotiation Skills

Communication Skills

Business Development

Client Strategy

Descripción del empleo

We are seeking an experienced Account Manager with a strong background in software outsourcing or technology consulting. The ideal candidate will have a minimum of 5+ years in account management or client success roles.

Responsibilities

• Relationship Management : Build and maintain trust with C-level and stakeholder contacts; expand relationships within client organizations; conduct regular QBRs, roadmap reviews, and satisfaction checks to ensure high satisfaction levels.
• Growth & Revenue : Identify and close upsell / cross-sell opportunities; extend our presence within client departments; forecast and meet revenue and margin targets.
• Delivery Alignment : Monitor project status, risks, and KPIs; collaborate with Project / Program Managers to translate delivery insights into commercial actions; support delivery teams to meet business goals.
• Commercial Governance : Negotiate MSAs, SOWs, and change orders; manage invoicing, collections, and gross-margin health.
• Account Planning & Reporting : Maintain account plans, opportunity pipelines, and revenue forecasts; provide status updates to leadership.
• Voice of the Customer : Incorporate client feedback into product and service improvements.
• Client Strategy & Business Consultancy : Act as a strategic advisor; facilitate workshops; contribute to digital transformation initiatives with clients.
• At least 5+ years in account management or client success roles within software outsourcing or technology consulting.
• Solid understanding of SDLC, delivery metrics, and outsourcing commercial models such as T&M, managed teams, and fixed scope.
• Practical experience in contract negotiations and P&L ownership.
• Deep knowledge of the pre-sales process for enterprise clients.
• Excellent communication skills, including executive-level presentations, status reports, and negotiations.
• Ability to interpret delivery and business dashboards, identify trends, and translate insights into commercial actions.
• Understanding of financial metrics and business case modeling.

Preferred Skills

• 2+ years managing enterprise-scale accounts.
• Knowledge of the travel technology ecosystem.
• Additional language skills beyond fluent English.

Requirements

Relevant experience in account management, business development, pre-sales, up-sales, and familiarity with the travel industry.

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