Account Manager @ AltexSoft

AltexSoft; Jaén; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading software outsourcing company is seeking an experienced Account Manager in Jaén, Andalucía. The ideal candidate will have significant experience in account management, focusing on building client relationships and driving revenue growth. Responsibilities include client strategy development, delivery alignment, and conducting satisfaction checks. This role offers the opportunity to work closely with C-level executives and stakeholders to ensure high levels of client satisfaction.

Formación

• 5+ years in account management or client success roles within software outsourcing or technology consulting.
• Solid understanding of SDLC and outsourcing commercial models.
• Excellent communication skills, particularly for executive-level interactions.

Responsabilidades

• Build and maintain relationships with C-level contacts and stakeholders.
• Identify upsell/cross-sell opportunities to meet revenue and margin targets.
• Negotiate contracts and manage invoicing and collections.

Conocimientos

Relationship Management

Growth & Revenue

Delivery Alignment

Commercial Governance

Voice of the Customer

Client Strategy & Business Consultancy

Contract Negotiations

Financial Metrics Understanding

Descripción del empleo

We are seeking an experienced Account Manager with a strong background in software outsourcing or technology consulting. The ideal candidate will have a minimum of 5+ years in account management or client success roles.

Responsibilities

• Relationship Management : Build and maintain trust with C-level and stakeholder contacts; expand relationships within client organizations; conduct regular QBRs, roadmap reviews, and satisfaction checks to ensure high satisfaction levels.
• Growth & Revenue : Identify and close upsell / cross-sell opportunities; extend our presence within client departments; forecast and meet revenue and margin targets.
• Delivery Alignment : Monitor project status, risks, and KPIs; collaborate with Project / Program Managers to translate delivery insights into commercial actions; support delivery teams to meet business goals.
• Commercial Governance : Negotiate MSAs, SOWs, and change orders; manage invoicing, collections, and gross-margin health.
• Account Planning & Reporting : Maintain account plans, opportunity pipelines, and revenue forecasts; provide status updates to leadership.
• Voice of the Customer : Incorporate client feedback into product and service improvements.
• Client Strategy & Business Consultancy : Act as a strategic advisor; facilitate workshops; contribute to digital transformation initiatives with clients.
• At least 5+ years in account management or client success roles within software outsourcing or technology consulting.
• Solid understanding of SDLC, delivery metrics, and outsourcing commercial models such as T&M, managed teams, and fixed scope.
• Practical experience in contract negotiations and P&L ownership.
• Deep knowledge of the pre-sales process for enterprise clients.
• Excellent communication skills, including executive-level presentations, status reports, and negotiations.
• Ability to interpret delivery and business dashboards, identify trends, and translate insights into commercial actions.
• Understanding of financial metrics and business case modeling.

Preferred Skills

• 2+ years managing enterprise-scale accounts.
• Knowledge of the travel technology ecosystem.
• Additional language skills beyond fluent English.

Requirements

Relevant experience in account management, business development, pre-sales, up-sales, and familiarity with the travel industry.

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