Account Manager (12 months contract), Pick Up and Return Points (PARP)

Amazon; Málaga; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading logistics company in Spain seeks a Key Account Manager to spearhead the expansion of its pickup and return points. You will manage executive relationships and drive complex contract negotiations while collaborating with various internal teams. Ideal candidates have a strong background in strategic customer management and negotiation skills, with fluency in Italian and English.

Formación

• 5+ years experience in managing strategic customers and negotiations.
• Strong commercial awareness and analytical skills.
• Proven ability to execute strategic plans and adapt to market trends.

Responsabilidades

• Own executive relationships with C-level stakeholders.
• Lead complex contract negotiations with high-value partners.
• Oversee and optimize the PARP network in Italy.

Conocimientos

C-level stakeholder management

Contract negotiation

Market analysis

Performance optimization

English fluency

Italian fluency

Educación

Bachelor's degree in Business Administration, Economics, Engineering

Herramientas

Salesforce

Excel

PowerPoint

Descripción del empleo

Account Manager (12 months contract), Pick Up and Return Points (PARP)

Job ID : | Amazon Italia Transport Srl

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join Amazon PARP (Pick up and Return points) as Key Account Manager in Italy.

Amazon PARP is an alternative delivery solution available to Amazon customers, offering convenient pickup and return options. As the Key Account Manager, you will be responsible for managing and expanding our network. This strategic role requires a proven track record in C-level stakeholder management, complex contract negotiations, and end-to-end network ownership.

As a key member of the PARP team, you will work cross-functionally to drive the entire client relationship lifecycle. Your responsibilities will include overseeing network development and roll-out, optimizing performance, conducting reviews, creating action plans, and managing contract renewals. You will serve as the primary point of contact for both external partners and internal stakeholders, ensuring the best possible customer experience while collaborating with various teams such as Tech Ops, Finance, Marketing, Business Planning, Legal, and Product Management.

This role offers a unique opportunity to shape the future of Amazon's alternative delivery solutions and make a lasting impact on customer convenience and satisfaction across Italy.

Responsibilities

• Own and drive executive-level relationships with C-level stakeholders across partner organizations, serving as the primary point of contact for strategic decision-making and partnership growth
• Lead complex contract negotiations, including commercial terms, service level agreements, and partnership conditions with high-value partners
• Market analysis and forecasting to uncover insights that shape strategic decisions
• Maintain complete ownership and oversight of PARP network in Italy, including performance optimization, expansion strategy, and quality control
• Drive development and roll-out phases, maintain and optimize the current network, conduct performance reviews, create action plans, and manage contract renewals
• Work cross-functionally with internal teams (Tech Ops / Installation, Accounting, Marketing, Business Planning, Legal, Product Management) to ensure seamless network operations
• Lead business expansion, route-to-market strategies, and new product / service launches to drive revenue growth, cost savings, and market penetration
• Lead offline marketing and advertising campaigns with location partners to boost Amazon Locker awareness and utilization
• Drive best-in-class customer experience, service, and convenience across all pickup locations

BASIC QUALIFICATIONS

• Bachelor's degree in Business Administration, Economics, Engineering, or related field
• Fluency in Italian and English (written and verbal)
• Experience in managing strategic customers, owning P&L, conducting high-level negotiations, and maintaining / growing strategic alliances and partnerships
• Experience in FMCG, retail, logistics, or e-commerce industries
• Proven experience in managing high-level negotiations
• Strong commercial awareness, creativity, and analytical skills
• Proven strategic relationship manager capable of planning with customers and translating strategy into implementation
• Ability to develop and execute strategic plans, anticipate market trends, and adapt to changing business needs
• Strong Excel and PowerPoint skills

PREFERRED QUALIFICATIONS

• Master’s degree
• Experience with CRM systems (Salesforce preferred)

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